Assistant Manager

IGNITE Fitness Holdings; Grande Prairie; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading fitness retailer is seeking an Assistant Manager to oversee operations at their club. The role involves managing the front desk team, ensuring excellent customer service, and upholding company standards. Candidates should have supervisory experience, strong decision-making skills, and a flexible schedule. The position offers competitive salary and benefits, including health contributions and paid time off.

Benefits

Competitive Salary

Health Benefits Contribution

Paid Time Off

Free Black Card Membership

Qualifications

• 6 months supervisory experience in a high-volume environment.
• Ability to manage multiple responsibilities and work flexible hours.

Responsibilities

• Oversee front desk personnel and assist General Manager.
• Monitor inventory and review sales data to improve performance.
• Coordinate disciplinary actions and mentor front-end employees.

Skills

Customer Service

Problem Resolution

Decision Making

Communication

Supervisory Skills

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

Job description

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee various areas within Planet Fitness, primarily managing front desk personnel, assisting the General Manager, and focusing on front-of-house operations to ensure effective daily activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, delegate effectively, communicate with management, and provide superior customer service to members and guests.

Essential Duties And Responsibilities

1. Understand and drive club metrics in alignment with business performance.
2. Develop thorough knowledge of club services, programs, products, and key competitors.
3. Assist in the interviewing and recruitment process, including initial phone interviews for front desk and fitness instructors.
4. Monitor inventory and review sales data with GM to identify opportunities and improve performance.
5. Uphold company standards and lead by example in delivering the organization's mission, vision, and values; maintain a clean, friendly, and well-maintained club.
6. Ensure team members adhere to punctuality, dress code, friendliness, and cleanliness standards.
7. Develop cleaning duties for front desk and oversee overnight employees.
8. Coordinate disciplinary actions and terminations with the GM, Regional Manager, and HR.
9. Cover shifts for employees when needed and assist with shift coverage in the absence of the Club Manager.
10. Oversee club audits to ensure cleanliness, organization, and maintenance of the facility.
11. Mentor front-end employees to promote career growth through training and performance assessments.
12. Perform other duties as assigned by the Club Manager.

Minimum Skills

1. Proficiency in Microsoft Suite.
2. Ability to manage multiple responsibilities.
3. Strong work ethic and decision-making skills.
4. Self-starter with initiative and minimal supervision.
5. Flexibility to work a rotating schedule.
6. Basic computer, math, and communication skills.
7. Superior customer service skills, preferably in the fitness industry.
8. Supervisory, diplomatic, and listening skills.
9. Energetic, enthusiastic, and hardworking.
10. Problem resolution skills.
11. Physical ability to talk, hear, stand, walk, lift up to 50 pounds frequently, and up to 75 pounds occasionally.

Minimum Qualifications

1. High School Diploma or equivalent; Associate's degree preferred.
2. 6 months supervisory or managerial experience in a high-volume restaurant or retail environment; 1 year preferred.
3. Familiarity with Microsoft Office applications.
4. Bi-lingual skills preferred.

Hours

Initial training hours may vary. Availability should be discussed with the Hiring Manager and noted on the application. Typical hours include weekdays from 3:00 pm to 11:00 pm, with weekends off or Sunday shifts from 7:00 am to 3:00 pm or 11:00 am to 7:00 pm, depending on club needs.

Benefits

• Competitive salary.
• Health benefits contribution (full-time positions).
• Paid Time Off (full-time positions).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.