Assistant Location Manager

Service Corporation International; Burnaby; On-site; CAD 90,000 - 92,000; Full time

Job summary

A leading funeral services provider in Burnaby seeks an experienced Funeral Director to assist the Location Manager. Responsibilities include overseeing funeral services, managing staff, and financial planning. Candidates must have a high school diploma and state licensure, along with significant industry experience. This full-time role offers a salary range of $90,000 - $92,000 annually.

Qualifications

• Minimum of 5 years industry experience with increasing responsibilities.
• Desire to learn and apply business acumen.
• Cultural sensitivity to interact with diverse populations.

Responsibilities

• Arrange and conduct funeral services per family wishes.
• Assist in financial management and develop business plans.
• Manage staff and ensure compliance with regulations.

Skills

Industry experience in funeral services

Financial acumen

MS Office proficiency

Professional interpersonal skills

Education

High School Diploma or equivalent

Applicable state Funeral Director Licensure

Technical schooling diploma in Funeral Services/Mortuary Science

Tools

HMIS

CarePoint

Becan

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

As a seasoned practicing Funeral Director, under the guidance of a Location Manager, learn the responsibilities of a Location Manager for the opportunity of career advancement. Assist the Location Manager with the daily operations of a Funeral Home including planning, achieving annual sales revenue and production targets, encourage profitable case volume growth, Profit & Loss (P&L) goals, manage expenses, developing a professional and effective staff, and exceeding client family expectations. Assist and direct the business operations as if it were your own.

JOB RESPONSIBILITIES

Funeral Director

Arranges and conducts funeral services in accordance with the family’s desires, expectations, and spiritual beliefs.

Discusses family’s wishes, funeral options, services, products, and pricing with deceased family. Identifies and communicates special veteran or recognition benefits. Executes funeral services contracts and documents in accordance with state and federal laws.

Through community and non-profit involvement, retains heritage, increases good will, and indirectly increases market share.

Additional responsibilities associated with Funeral documents, arrangements, services, and post family care.

Location Management

Financial Management

Work with Location Manager to develop annual business plan and budget as well as financial, production and revenue goals.

Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management.

Understand industry finances, how daily activities affects financial outcomes. May approve expenditures and invoices including overtime.

Operations

Assist the Location Manager with the day-to-day activities ensuring on-time services that exceed client family expectation. Identify barriers, encourage ideas, and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.

Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Make decisions that support and reinforce the company’s market strategies, values, and goals.

In absence of the Location Manager, full-fil appropriate daily responsibilities and decision-making.

Additional responsibilities as requested or assigned.

People Development

Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.

Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsible for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and / or close gaps. Monitor training and licensing requirements ensuring staff is re-trained / licensed prior to expiration.

Education, experience & Skills

Education, Certifications, and Licensure

High School Diploma or equivalent required;

Applicable state Funeral Director Licensure is required; Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law

Experience & Skills

At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns, and market competition

Desire to learn, understand and apply Financial and Business acumen

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

Proficient in MS Office suite including mail, word, excel, & power point as well as proprietary industry software (HMIS, CarePoint, Becan)

Working Conditions

Environment : Work may be performed both indoors and outdoors regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.

Attire : Business attire is required. Personal safety equipment or appropriate attire may be required for cemetery or crematory environment

Physical Demands : Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50lbs to assist with moving bodies

Extenuating Schedule : Typically required to work several evenings or weekends each month

Travel : minimal local

Salary

• 90,000 - $92,000 / year

Postal Code : V5J 1A4

Category (Portal Searching) : Operations

Job Location : CA-BC - Burnaby

Job Profile ID : OP4027

Time Type : Full time

Location Name : Ocean View Funeral Home

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