Assistant Housekeeping Manager

Four Seasons Hotel and Resorts Gruppe; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic Assistant Housekeeping Manager to join their team in Toronto. This role is pivotal in ensuring that guest accommodations are maintained to the highest standards, reflecting a commitment to excellence in hospitality. You will lead a multicultural team, oversee daily operations, and ensure a pristine environment for guests. With a focus on training and supervision, you will play a key role in shaping the guest experience. If you are passionate about service and ready to elevate your hospitality career, this is the perfect opportunity for you.

Benefits

Paid time off

Exclusive discount and travel programs

Complimentary meal per shift

Complimentary dry cleaning

Excellent Training and Development opportunities

Robust extended flex benefit plan

Employee Recognition celebrations

Bi-Annual Employee Parties

Qualifications

• 2-3 years of managerial experience in a luxury hotel housekeeping.
• Ability to lead a multicultural team and strong training skills.

Responsibilities

• Ensure guest accommodations and all areas are spotless at all times.
• Manage day-to-day operations of the Housekeeping Department.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Communication Skills

Multitasking

Business Acumen

Education

Post Secondary Education in Hospitality

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

OPERA PMS

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Assistant Housekeeping Manager who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role:

The Assistant Housekeeping Manager ensures our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Director or Assistant Director of Housekeeping.

What you will bring:

The person we seek will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills. A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service. Strong training and supervisory skills are essential in this role. Previous experience working in a fast-paced Housekeeping department in a managerial role is required.

Preferred qualifications & skills:

• Two to three years of progressive managerial or supervisory experience in a luxury hotel with experience in Housekeeping
• Experience managing within a unionized work environment
• Strong organizational and communication skills
• The ability to multi-task on several assignments at once
• The ability to operate computer equipment and several other computer programs
• Computer proficiency, especially in Microsoft Word, Excel, and Outlook
• Previous experience with OPERA PMS and HotSOS
• Excellent written and verbal communication in English
• Additional language a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field.

What we offer:

• Paid time off, including vacation days, management holiday days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of business clothes
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties

... and more!

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.