Assistant Guest Experience Manager, Banff Gondola

Pursuit; Banff; On-site; CAD 45,000 - 60,000; Full time

Job summary

A renowned tourism company in Alberta seeks an Assistant Guest Experience Manager to lead a team and ensure exceptional service at the Banff Gondola. This role involves managing operations, training staff, and enhancing guest experiences. Candidates should possess strong leadership skills and a commitment to hospitality excellence. The position offers competitive advantages and opportunities for personal development.

Benefits

Free access to attractions

50% discount for friends

Discounts on hotel stays and dining

Access to mental health resources

Qualifications

• Minimum 2-3 years supervisor or management experience.
• Proven ability to develop employee skills.
• Strong computer knowledge.
• Physical demands include speaking, lifting up to 50 lbs.

Responsibilities

• Manage day-to-day operations of the front desk and ticket booth.
• Coach and support the Guest Experience team.
• Ensure efficiency and positive guest experience.
• Champion sales of gondola packages and other products.

Skills

Leadership skills

Commitment to hospitality excellence

Effective communication

Organizational skills

Strong attention to detail

Self-Starter

Second language

Job description

What will be your daily pursuit?

Leading your team to deliver an exceptional guest experience by providing a safe, clean, andprofessional experience for all colleagues and guests who visit the Banff Gondola.

When does this adventure begin?

This job is posted as part of ourl hiring for Full time, permanent, year round role, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retai
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Reporting to the Guest Experience Manager, The Assistant Guest Experience Manager will beresponsible for managing day to day operations of the front desk, ticket booth, tour group deskand cash control office at the Banff Gondola.
• Support, coach, and ensure that each member of the Guest Experience team provides upbeatand professional hospitality that ensures efficiency and a positive guest experience.
• Leading the team to manage both arrival and departure of guests ensuring a world classimpression. Which includes improving lift line management, health and safety, cleanliness, andoverall guest experience.
• Hring, training, orientation, and elevation of the guest experience team.
• Coordinate the schedules, breaks, development, and training for reporting colleagues working inBase Terminal
• Ensuring all staff are knowledgeable, by providing each guest with the highest quality experienceand maximizing revenue through sales of our products and services.
• Champion the sales of gondola packages, Pursuit Passes and other Pursuit products.
• Ensure employees adhere to grooming standards and present and conduct themselves professionally.
• Ensure smooth operation of the computer systems and arrange for repairs as needed.
• Ensure cash security by enforcing policies and cash handling procedures.
• Assist in overseeing the daily reconciliation of cash reports and applicable corrections and adjustments.
• Collaborate closely with the Assistant Guest Experience Manager Summit Terminal
• Working in conjunction with the other Departments in the Lower Terminal (Lifts, Food & Beverage, Retail, Photos) to ensure a positive guest experience and service standards are being met.
• Maintain positive working relationships with our tour companies, suppliers, and internal and external partners.
• Provide feedback to department heads as needed.
• Manage the overall cleanliness of base terminal.
• Lead guest communication, including any concerns.
• Conduct, initiate and maintain superior safety and guest hospitality standards.
• Demonstrate a calm and positive demeanor during periods of high volume or unusual events and manage a smooth transition to keep operating at standard.

What skills and experience do you need for this job?

• Proven leadership skills and a passion for coaching and developing employee skills.
• Have a commitment to hospitality excellence.
• Minimum 2 -3 years supervisor or management experience
• Self-Starter and leads by example.
• Effective communication skills
• Organized with strong attention to detail.
• Thrives in a fast paced, high-energy work environment.
• Strong computer knowledge
• Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for extended periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50lbs.
• Second language an asset
• First aid training and Health and Safety experience an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.