Assistant Gerant - Galeries d'Anjou

Lush Handmade Cosmetics; Montreal (administrative region); On-site; CAD 43,650 - 53,350; Full time

Benefits offered by this job

50% product discount

Growth opportunities

Entrepreneurial environment

Growth within the company

Job summary

Lush North America is seeking an Assistant Store Manager to support the Shop Manager and drive a high-quality customer and staff experience in Lush shops across Canada and the US. You will lead on customer service, staff engagement, and store operations to achieve sales goals while upholding brand values and ethical practices.

The role offers opportunities for growth, a fun store atmosphere, and a 50% product discount, with cross-border team collaboration and a focus on DEIB and sustainability.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours including holidays, evenings and weekends.

Responsibilities

• Customer Service: exceed daily sales goals and provide a welcoming experience.
• Brand Education: educate customers and staff on brand values and ethics.
• Product Knowledge: deepen product knowledge and provide informed recommendations.
• Driving Sales: understand metrics, budgets and reports to influence on-floor actions.
• Lead Fearlessly: support team, remove obstacles, and motivate to meet targets.
• Grow Talent: coach and develop team members.
• Be Real: communicate needs and feedback and adapt to business requirements.
• Live with Purpose: inspire team with brand values and relationships.
• Recruitment and Selection: assist staffing with networking and hiring.
• Staff Development: plan to improve engagement, retention and performance.

Skills

Excellent listening

Excellent communication

Analytical thinking

Organisational skills

Customer service

Supervisory skills

Sales skills

Skincare knowledge

Flexibility

Tools

Excel

Microsoft Office

Job description

Qualifications

Ever wondered what it’s like behind the bubbles? Lushcareers

Lush North America creates fresh and handmade cosmetics with a focus on fair trade sourcing, sustainable communities, and charitable efforts through our Charity Pot Program. This role supports store leadership and delivers a high-quality customer and staff experience in Lush shops across Canada and the US.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all products
• An unconventional retail structure that supports entrepreneurial spirit
• Growth opportunities as Lush promotes from within

Role Overview

As Assistant Store Manager (ASM), you bring Lush leadership practices to all interactions with customers, staff and operations: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The ASM supports the Shop Manager and acts as second-in-command to drive customer experience, staff engagement, shop operational excellence, and achievement of sales goals.

Responsibilities

• Customer Service: collaborate with the team to exceed daily sales goals and provide a unique, inclusive experience that makes every visitor feel welcome and heard.
• Brand Education: educate customers and staff on brand values and our stance on animal testing, ethics, and packaging; engage with the community to drive traffic.
• Product Knowledge: deepen product knowledge and provide informed recommendations.
• Driving Sales: understand metrics, budgets, and reports and influence them through on-floor actions.
• Lead Fearlessly: support the team on the sales floor, remove obstacles, problem-solve, and motivate to meet targets.
• Grow Talent: own personal development, seek feedback, and coach and develop team members.
• Be Real: communicate needs and feedback and adapt to business requirements.
• Live with Purpose: inspire and connect the team with brand values and customer relationships.
• Recruitment and Selection: assist in staffing with active networking, hiring, and succession planning.
• Staff Development: collaborate on plans to improve engagement, retention, performance, and DEIB practices.

Operational Excellence

• Policies and Procedures: support adherence to opening/closing standards, product integrity, respectful workplace, health and safety, and daily communications.
• Stock and Inventory: assist with inventory processes, rotation, and ordering to maintain product availability within budget.
• Visuals and Merchandising: support a clean, organized store and adherence to visual standards to drive sales.
• Scheduling, Time and Attendance: ensure appropriate staffing levels, manage breaks, and maintain payroll accuracy.

Qualifications

Required:

• 1-3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Office, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Equal Opportunity and Company Values

Lush North America is an equal opportunity employer. We recruit from a variety of sources and are committed to inclusive hiring practices that reflect the diverse communities we serve.

Compensation: $48,500 CAD

Notes: This description focuses on the responsibilities and qualifications for the role. For more information on privacy, EEO statements, and related policy details, refer to official company materials as required.