Assistant General Manager - Soho House Toronto

Soho House & Co; Toronto; On-site; CAD 80,293 - 133,821; Full time

Benefits offered by this job

Health care benefits

Paid time off

Career development

Soh o Impact

Learning & Development

Team events

Team meals

Job summary

Soho House & Co is seeking an Assistant General Manager (AGM) in Toronto to lead service excellence and collaborate closely with the General Manager. You will drive profitability, guest satisfaction and staff engagement across departments including F&B, Rooms and community spaces.

As a strategic partner, you will develop goals, monitor performance, and implement plans for continuous improvement while upholding Soho House standards, safety, and brand ethos.

Qualifications

• 7–10+ years of managing high-volume F&B operations.
• Experience managing Front Office, Rooms, Housekeeping, Maintenance and Reservations.
• Knowledge of local health and safety, risk prevention and emergency procedures.
• Experience interviewing new hires and enforcing policies while supporting team development.
• Track record of improving service delivery and guest satisfaction.
• Smart Serve certification is required/preferred.

Responsibilities

• Strategic partner to the General Manager as a leadership and profitability driver.
• Collaborate with the GM to set goals and action items for performance improvements.
• Execute plans on time and within budget to optimize profit and guest experience.
• Ensure safety and compliance with health, safety and government standards.
• Coordinate with Head Office functions to streamline processes and drive sales.
• Lead policy development and systems to improve operations and retention.
• Contribute to annual marketing plans and cross-functional partnerships.

Skills

F&B operations

Staff management

Front Office

Rooms

Housekeeping

Maintenance

Reservations

Interviewing hires

Smart Serve

Job description

The role…

At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities.

A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability.

Salary - Up to $95,000 per year

Main Duties

• Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation
• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews
• Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
• Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
• Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance

Required Skills/Qualifications

• At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations
• Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests
• Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning
• Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys
• Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.
• Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable
• Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented
• Valid Smart Serve certified

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to make periodical fast paced movements are required to go from one part of the property to others.
• Must be able to move, pull, push, carry or lift at least 30 pounds.
• Must be able to occasionally kneel, bend, crouch and climb is required.
• Must be able to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Why work with us...

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

• Health Care: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
• Paid Time Off: Full- Time Employees have sick day's + vacation days
• Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.