Assistant General Manager - Double Zero

Double Zero - Chinook - Pizza Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

Un restaurant renommé à Calgary recherche un Assistant General Manager pour renforcer son équipe et assurer l'excellence opérationnelle. Le candidat idéal aura une expérience substantielle dans le secteur de l'hospitalité, de solides compétences en leadership et une connaissance approfondie des vins. En collaboration avec le Directeur Général, vous contribuerez à la gestion quotidienne, à l'amélioration du service client et à la réussite globale de l'établissement. Ce poste promet une dynamique stimulante au sein d'une équipe dédiée.

Benefits

Salaire annuel compétitif + pourboires

Congés payés pour maladie et décès

Repas durant le service

Assurance santé complète

3 semaines de vacances

Remise sur la nourriture et les boissons de l'entreprise

Qualifications

• Minimum 3+ ans d'expérience dans un rôle comparable.
• Connaissance approfondie des vins requise, connaissance des cocktails préférée.
• Compétence avancée en rédaction en anglais.

Responsibilities

• Assister le Directeur Général dans l'exécution de la stratégie opérationnelle.
• Former les employés à anticiper les besoins des invités.
• Contrôler les flux de trésorerie en suivant les procédures.

Skills

Leadership

Prise de décision

Connaissance du vin

Relation client

Gestion du temps

Tools

Microsoft Office Suite

Job description

Reporting to the General Manager at Double Zero, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision-making skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success.

WHO WE ARE

Since opening our doors at the Chinook Centre in 2014, we have become a mainstay in South Calgary where guests are offered our warm brand of hospitality, ideal for business lunches, family dinner, corporate gatherings, and really any occasion that calls for celebration. We serve Italian with a modern twist in a vibrant space. Whatever your definition of "famigila", 00 is your destination for seasonally inspired Italian, superb vino and the sound of good conversation at the table.

WHAT WE OFFER

• Competitive annual salary + gratuities.
• Paid leave for sick and bereavement.
• Duty meals.
• Comprehensive extended health and insurance benefits package.
• 3 weeks’ vacation to start.
• 25% Company-wide food & beverage discount & access to frequent local business discounts / specials.

WHAT YOU’LL DO

• Assist the General Manager in executing operational strategy.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Assist the General Manager to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
• Review financial statements and prepare financial reports as required by Concorde Head Office, undertaking actions to ensure all financial reporting and operations are compliant with applicable regulatory requirements and legislation.
• Assist the General Manager with preparation for monthly cross-venue GP meeting.
• Stay on top of all learning, development, and training being administered by Head Office departments and ensure all necessary team members attend.
• Ensure active venue participation in the company Health & Safety Program and ensure at least one salary and one hourly employee represent the venue on the cross-venue Health & Safety Committee.
• Make recruitment, hiring, onboarding, succession planning and termination decisions in compliance with the Alberta Human Rights Act and internal company policies.
• Time management and effective management scheduling; fill in where needed to ensure the highest guest service standards and efficient operations but understand that this position is not full-time floor manager plus administrative responsibilities.
• Continually strive to develop staff in all areas of managerial and professional development through ongoing training programs and regular performance feedback.
• Ensure all required paperwork, including forms, reports and schedules is prepared and submitted in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance schedules.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Schedule hourly labour as required using anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met.
• Be knowledgeable of HR policies regarding employees and administer prompt, fair and consistent performance management for all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, provincial, and municipal regulations that pertain to Occupational Health and Safety, Employment Standards and Human Rights requirements
• Work with the Business Development, Events, and Marketing teams to develop, plan, and carry out restaurant marketing, entertainment bookings, advertising and promotional activities and campaigns.
• Execute ad-hoc administrative and operational duties are required.

WHAT YOU HAVE

• A minimum of 3+ years experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality.
• 5+ total years of hospitality experience is strongly preferred.
• Extensive wine knowledge is required; cocktail knowledge is preferred.
• Advanced English writing and grammatical proficiency.
• Working knowledge of applicable employment related legislation.
• Advanced skills with Microsoft Office Suite.