Assistant General Manager - Bear Street Tavern

BHC; Banff; On-site; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Welcome gift card

50% off food and beverages

Food & beverage discounts for guests

Health benefits after probation

RRSP/FHSA matching after probation

Paid vacation & holidays

Professional development allowance

Volunteer time off

Job summary

Bear Street Tavern in Banff, part of Banff Hospitality Collective, is seeking an Assistant General Manager to oversee all venue operations, lead a professional team, and ensure an exceptional guest experience. You’ll manage inventory, profits, and adherence to standards while working closely with the General Manager and culinary team.

The role requires ProServe certification, flexibility to work mornings, afternoons, evenings, weekends, and holidays, and a collaborative, customer-focused

Qualifications

• Experience in the food and beverage industry is required.
• Supervisory or management experience is a strong asset.
• ProServe certification required.
• Availability to work mornings, afternoons, evenings, weekends, and holidays required.
• Adaptable with technology and systems, from day to day use to training others.
• An amazing team player with a knack for bringing others together to work towards a common goal.
• Connecting with people and building trusting relationships comes easy to you.
• Strong communication skills and a collaborative, team focused working style.
• You know when to step back, welcome other perspectives, and try new approaches.
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times.

Responsibilities

• Oversee and manage all areas of the venue, using your discretion to make decisions quickly.
• Lead by example, maintaining a floor presence for the duration of your shift.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, and federal, provincial, and municipal laws.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Deeply understand and champion the venue’s brand, delivering on its promise and inspiring your team to do the same.
• Focus on outstanding guest service, responding to complaints, taking appropriate action, and generating return guests.
• Recognize the importance of employee experience and build a strong team culture.
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings.

Skills

Experience in F&B

Supervisory experience

ProServe certification

Availability to work flexible hours

Adaptable with technology

Team player

People skills

Strong communication

Collaborative mindset

Professional demeanor

Job description

We’re looking for an Assistant General Manager to join us at Bear Street Tavern! Banff’s best pizza, as seen on You Gotta Eat Here. Our signature pizzas, sandwiches & cast iron specialties will satisfy any hungry Banff adventurer. Make yourself at home in a cozy booth and enjoy a beer, or a bear sized cocktail and finish with a ridiculously good pizza. Our dog-friendly courtyard patio is the perfect place to soak up the sun with your furry friend. Come join us for lunch, dinner, drinks, or all of the above! Want to know more? Check us out here: https://www.bearstreettavern.ca/

Assistant General Manager

The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the management of all employees in conjunction with the General Manager. In addition, they assist with inventory and ordering of liquor and supplies, optimize profits, and ensure that guests have had an experience that lives up to the company values. They work closely with the culinary team and participate in decisions with the BHC executive team.

We Love Perks! This Position Includes:

• Competitive salary, achievable bonus programs + tips
• $200 Welcome Gift Card to use at any BHC Venue
• 50% off food, bottles of wine & sake for yourself + a guest at all BHC venues
• Learning & Development allowance
• Cell phone allowance
• Extended health benefits with premiums completely paid for by BHC after 3 months
• RRSP/FHSA matching program after 3 months
• Short Term & Long Term Disability coverage after 3 months
• 3 weeks paid vacation + statutory holidays
• Paid community volunteer time
• Subsidized manager accommodation may be available

What You’ll Do:

• Oversee and manage all areas of the venue, using your discretion to make decisions quickly
• Lead by example, maintaining a floor presence for the duration of your shift
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure financial and payroll administration, including invoicing and reporting, is accurate, timely, and compliant with company policy
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, and federal, provincial, and municipal laws
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Deeply understand and champion the venue’s brand, delivering on its promise and inspiring your team to do the same
• Focus on outstanding guest service, responding to complaints, taking appropriate action, and generating return guests
• Recognize the importance of employee experience and build a strong team culture
• Prepare for and attend weekly, monthly, quarterly, and six month planning meetings

What You Have:

• Experience in the food and beverage industry is required
• Supervisory or management experience is a strong asset
• ProServe certification required
• Availability to work mornings, afternoons, evenings, weekends, and holidays required
• Adaptable with technology and systems, from day to day use to troubleshooting and training others
• An amazing team player with a knack for bringing others together to work towards a common goal
• Connecting with people and building trusting relationships comes easy to you
• Strong communication skills and a collaborative, team focused working style
• You know when to step back, welcome other perspectives, and try new approaches
• Ability to work with people sensitively, tactfully, diplomatically, and professionally at all times

Banff Hospitality Collective is: https://www.banffcollective.com/banff-restaurants

BHC is an equal opportunity employer. We are committed to employing a diverse workforce and value applicants with a diverse range of skills, experiences and competencies, and encourage all qualified individuals to apply. If you are invited to participate in the hiring process and require an accommodation request, please let us know in advance by responding to the invite email.

Applicants must be legally eligible to work in Canada.