Assistant Front Office Manager - Relief Overnight

Accor Hotels; Calgary; On-site; CAD 68,000 - 80,000; Full time

Job summary

As Assistant Front Office Manager – Relief Overnight, you will lead the Front Office Operations at a prestigious 5-star hotel, ensuring exceptional guest experiences and managing a team. This role involves overnight and daytime shifts, emphasizing your interpersonal strengths and hotel management skills within an inclusive work environment.

Benefits

Complimentary meal through Colleague Dining Program

Exclusive access to Food & Beverage discount program

Travel reimbursement for TransLink pass

Extensive benefits package

Company-matched pension plan

Complimentary hotel stay with breakfast for two

Qualifications

• Previous hotel leadership experience is required, ideally within a Forbes-certified 5-star property.
• Proven ability to build and maintain good relationships with stakeholders.
• Strong communication and networking skills.

Responsibilities

• Support the Director of Front Office and ensure all standards are followed.
• Handle guest concerns promptly and guarantee memorable experiences.
• Perform managerial tasks such as scheduling and performance management.

Skills

Service-focused

Communication skills

Networking skills

Leadership

Tools

Opera

Job description

Company Description

As Assistant Front Office Manager – Relief Overnight, you will showcase your leadership and interpersonal strengths to maximize the Front Office Operations and ensure an exceptional guest journey. You will work 2 overnight shifts and 3 daytime shifts per week as Manager on Duty.

Job Description

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $68,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and the option to enroll in the Group Registered Retirement Savings Plan for eligible employees
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Support the Director of Front Office with all aspects of the Front Desk department and ensure all standards are followed with friendly and engaging service
• Handle guest concerns promptly, tracking and notifying relevant departments to guarantee memorable experiences for our guests
• Perform managerial tasks such as scheduling, payroll, performance management, and coaching
• Ensure all service standards and procedures are adhered to
• Other duties as assigned

Qualifications

Your experience and skills include:

• A service-focused personality is essential
• Previous hotel leadership experience is required, ideally within a Forbes-certified 5-star property
• Experience working with Opera or similar systems
• Proven ability to build and maintain good relationships with stakeholders
• Strong communication and networking skills
• Ability to lead by example, foster a strong team culture, and set the scene for high performance

Additional Information

Your team and working environment:

• Be part of a Forbes Five Star and AAA 5 Diamond hotel, and a member of the finest Front Office team

Our commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist candidates in obtaining Canadian work authorization.

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join us and write your story. Discover the life that awaits at Accor by visiting https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS