Assistant Front Office Manager Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 52,000 - 57,000; Full time

Job summary

An established industry player is seeking an Assistant Front Office Manager to lead a dynamic team in providing exceptional guest service. This role offers an exciting opportunity to work in a premier resort surrounded by the stunning Canadian Rockies. You will be responsible for training and developing your team, ensuring effective communication, and managing performance to uphold the highest standards of hospitality. Join a vibrant community where your contributions will make a meaningful impact, and enjoy the perks of working in a beautiful setting. If you have a passion for hospitality and leadership, this position is perfect for you!

Benefits

Subsidized Staff Accommodation

Complimentary Meal

Employee Travel Program

Discounts on Food & Beverage

Discounts on Spa and Golf Memberships

Qualifications

• 1+ year leadership experience in a luxury setting is required.
• Excellent knowledge of Front Office and hotel procedures is an asset.

Responsibilities

• Assist Front Office Manager in all aspects of the department.
• Train and inspire Front Office colleagues for exceptional service.

Skills

Leadership Experience

Customer Service

Front Office Procedures

Communication Skills

Training and Development

Performance Management

Education

University/College Degree in Related Discipline

Tools

Opera PMS

Microsoft Windows Applications

Job description

Assistant Front Office Manager Fairmont Jasper Park Lodge

FAIRMONT 1 Old Lodge Rd, Jasper, AB T0E 1E0
$52,000–$57,000 a year - Full-time

Job details
Pay: $52,000–$57,000 a year
Job type: Full-time
Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Company Description
Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.

Job Description
Salary Range: $52,000-$57,000 gross annually, based on previous experience and education.
Showcase your interpersonal strengths as an Assistant Front Office Manager. You will lead, train, and recognize your team in support of exceptional guest service! In this role you will support the hotel by:

1. Assisting the Front Office Manager and Director of Front Office in all aspects of the department
2. Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
3. Communicating through pre-shift logs, emails, and departmental meetings, all pertinent information for the respective shifts and areas of operation
4. Training, inspiring, developing, and recognizing Front Office colleagues
5. Taking ownership of performance management including one-on-one coaching & counseling sessions, maintaining performance logs, and conducting performance reviews
6. Establishing initial department training as well as ongoing training on new systems, programs, and processes in the department
7. Completing other duties as assigned

Qualifications
Your experience and skills include:

1. Previous 1 year leadership experience at a luxury setting required
2. Excellent knowledge of Front Office and Hotel procedures asset
3. Previous Customer Service Experience required
4. General knowledge of key departments, including Housekeeping and Maintenance an asset
5. Previous Opera PMS experience required
6. Computer literacy in Microsoft Windows applications required
7. University/College degree in a related discipline an asset

Job Perks & Benefits:
Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria each shift
Access to Employee Travel Program
Discounts on hotel Food & Beverage, Spa, and Golf Memberships

Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

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