Assistant Front Office Manager

21c Museum Hotels; Municipality of Jasper; On-site; CAD 50,000 - 55,000; Full time

Job summary

Join 21c Museum Hotels as an Assistant Front Office Manager at Fairmont Jasper Park Lodge, where breathtaking landscapes meet world-class service. You will lead a team in delivering memorable guest experiences, while enjoying the perks of staff accommodations and a supportive work environment. Embrace a role that allows for career growth and connection with nature in this stunning Canadian destination.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Access to exclusive room rates at Fairmont Resorts

Comprehensive wellness platform

Discounts at Food & Beverage Outlets

Colleague Lifestyle Program access

Opportunities for professional growth

Qualifications

• 1 year of leadership experience in a luxury setting.
• Strong customer service skills and knowledge of hotel procedures.
• Familiarity with Opera PMS is essential.

Responsibilities

• Providing operational and managerial support for Front Desk operations.
• Training and inspiring Front Office colleagues to ensure guest satisfaction.
• Ensuring compliance with service standards and crisis procedures.

Skills

Leadership

Customer Service

Communication

Problem Solving

Education

Valid Full Canadian Driver’s License

Previous Experience in Luxury Hotel Setting

Tools

Opera PMS

Microsoft Windows

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!

Salary Range:$50,000 -$55,000 per annum

Your Job Duties Include:

• Providing day to day operational and managerial support for Front Desk, Concierge, Personalized concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Assisting guests regarding hotel facilities in an informative and helpful way
• Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
• Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
• Driving GOP through meeting or exceeding upgrade, upsell goals
• Completing other duties as assigned

Qualifications

Your experience and skills include:

• Previous 1 year leadership experience at a luxury setting required
• Previous Customer Service Experience required
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• Must have a valid Full Canadian Driver’s License
• Excellent knowledge of Front Office and Hotel procedures asset
• General knowledge of key departments, including Housekeeping and Maintenance an asset

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler(subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park LodgeGolf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodgeand over 5,000 properties with Accor

Additional Information

Apply Today:Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]