Assistant Front of House Manager

Concord Hospitality; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prestigious hospitality organization in Calgary is hiring an Assistant Front of House Manager. This role involves supervising the front of house staff, ensuring exceptional customer service, and training team members. Ideal candidates should have leadership experience in an upscale restaurant setting and a commitment to safety and teamwork. The position offers competitive wages and benefits, along with career advancement opportunities.

Benefits

Competitive wages

Comprehensive benefits package

Career advancement opportunities

Training and development

Qualifications

• Minimum of two years’ experience in a supervisory or leadership role.
• Proven reliability and strong work ethic.
• Excellent under pressure with a fast-paced environment.

Responsibilities

• Supervise front of house staff and ensure efficient service.
• Train and mentor team members on best practices.
• Address customer inquiries and enhance dining experience.

Skills

Leadership skills

Customer service

Problem-solving

Communication

Knowledge in wine and beverages

Job description

ABOUT US

We are hiring an Assistant Front of House Manager!

At Bow & Bend, we value working with talented people in rewarding and productive ways, creating a dream team of fun and efficiency where everyone feels a sense of empowerment and accomplishment. Our commitment to delivering a culture of inclusivity, innovation, wellness, and personal growth is at the forefront of everything we do.

Join us and be part of our team!

Nestled atop the 12th floor, in Calgary’s vibrant west-end, overlooking the majestic Bow River, Bow & Bend brings the outdoors in as the Bow’s gentle bends mirror the tranquility of this signature 150-seat rooftop restaurant and bar. At its core are the finest culinarians and mixologists eagerly waiting to fulfill our customers’ dreams of an indulgent and refined dining experience. At Bow & Bend, we provide warm and attentive service in a visually stunning environment with an artfully crafted menu, embracing eco-conscious practices, through conscious choices and initiatives.

ABOUT OUR OPPORTUNITY

We are in search of a dynamic leader for the position of Assistant Front of House Manager, responsible for working collaboratively with the food & beverage leadership team to maintain the vision, culture and success of the restaurant, consistently providing a seamless dining experience for all customers, ensuring the highest level of service excellence and hospitality, according to brand and company standards.

Primary accountabilities include:

• Consistently provide the highest quality of service to our customers and staff alike, setting a shining example for our team.
• Supervise front of house staff including servers, hosts, and bartenders to ensure efficient service.
• Train and mentor team members in customer service best practices and food safety standards.
• Help manage reservations and seating arrangements to optimize customer flow and satisfaction.
• Address customer inquiries, concerns, and feedback promptly to enhance the dining experience.
• Collaborate with culinary team to ensure timely food preparation and presentation.
• Maintain cleanliness and organization of the dining area, bar, and waiting areas.
• Monitor inventory levels of supplies and communicating needs to Restaurant General Manager.
• Assist in the planning and execution of special events or promotions to attract new customers.
• Maintain and enforce sanitation standards and procedures, complying with health and legal regulations.
• Work to support the department, including when not fully staffed, assisting when necessary.
• Be on the floor during all meal periods and ensure adequate coverage.
• Model and teach empowerment principles to ensure guest satisfaction.
• Assist with driving customer service initiatives and satisfaction.
• Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions, ensuring team participation.

ABOUT YOU

• A seasoned professional with a minimum of two years’ experience in a supervisory or leadership role within a large, upscale Restaurant operation in a downtown city center.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
• Someone who has solid leadership skills, adept at training, coaching and motivating a team of culinary professionals.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently, with the ability to shift priorities as needed, including handling customer or staff situations.
• Able to work well under pressure and enjoy a fast-paced environment.
• Excellent communicator who values teamwork and collaboration.
• Someone with great knowledge in wine, beverages and bartending practices.
• Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

Benefits of Working for Concord Hospitality

Concord Managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team with ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Employee First” culture supports and inspires personal development both within the workplace and beyond. Concord’s employees are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service possible, in every market we exist in.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven leader, looking for a culture-rich and award-winning company, and you are ready to lead an amazing brand in a great and thriving location…we may be the perfect fit!

Apply today!