Assistant Front Desk ManagerWestin Calgary AirportCalgary, Alberta Canada

As a Manager on Duty (MOD), you will assist the Rooms Division Manager in managing the execution of front office operations, supervising staff and performing daily duties. You will lead your team in exceeding guest expectations and creating lasting positive impressions on each guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department. You will deliver this leadership throughout the orientation, training, performance management, and communication processes.

• We offer top of the line wages.
• Growth and development opportunities, both personal and professional.
• Supportive and collaborative environment.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the front desk, lobby, and guest entrance.
• Mentors team to anticipate guests’ needs, respond promptly, and warmly welcome all guests.
• Develops and maintains positive working relationships and communication with all departments and team members, supporting the hotel and each team within it to reach their goals.
• Provides direct reports with the resources, training, direction, coaching, and feedback required for their continuous development.
• Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters.
• Executes assigned deliverables in a manner that requires little or no follow-up, both in terms of timeliness, scope, and quality.

Experience / Passions / Education

• Minimum of 2 years of experience in a Hotel Front Desk Position.
• Minimum 3 years in a leadership role.
• Tech-savvy. Light Speed PMS experience is an asset.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Westin

At Westin, we understand each guest is unique hence we customize care and attention to create a personalized and distinctive experience. We believe in proactively meeting guest needs and not just reactively. We inspire associates to tap into their intuition to anticipate guests’ every desire. At Westin we offer our guests countless opportunities to maintain their well-being while restoring a sense of control so that they leave feeling better than when they arrived.