Assistant Front Desk Manager

Accor Hotels; Banff; On-site; CAD 65,000 - 67,000; Full time

Job summary

Accor Hotels is seeking a Front Desk Supervisor at Fairmont Banff Springs, a heritage resort in Canada. The role focuses on delivering top-notch guest service while managing a team and ensuring smooth front desk operations. Top candidates will have hotel leadership experience, proficiency in management systems, and excellent communication skills. Job perks include comprehensive benefits, employee travel discounts, and on-site accommodation.

Benefits

Comprehensive benefits package (Medical, Vision & Dental)

Defined Contribution Pension Plan with employer matching

Employee travel program with discounts

Access to exclusive room rates at Fairmont Resorts

Discounts on resort facilities

Subsidized on-site accommodation

Complimentary meal per shift

Qualifications

• Minimum 2 years of experience in a hotel leadership role.
• Proficient in property management systems.
• Experience with Time and Attendance systems.

Responsibilities

• Lead the Front Office team in delivering exceptional guest service.
• Oversee recruitment and training of Front Office colleagues.
• Manage scheduling, payroll, and staff development.

Skills

Leadership

Guest Service

Team Management

Communication

Education

Hospitality diploma or relevant post-secondary education

Tools

PROPERTY Manager

Microsoft Excel

Microsoft Word

Time and Attendance systems

Watson reporting system

Job description

Company Description

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.It's the perfect work/life combination.

Job Description

Representing The Fairmont Banff Springs through excellence in guest service. Responsible for the effective and efficient operation of the Front Desk team. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk while committed to helping the hotel become one of the world's finest heritage resorts.

Competitive Salary: $65,000 - $67,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead the Front Office team in delivering professional, friendly, and engaging service, ensuring guest satisfaction, managing VIP experiences, and resolving concerns promptly.
• Oversee recruitment, onboarding, and ongoing training of Front Office colleagues, including creation and execution of detailed training systems and regular communication meetings.
• Support daily operations through coordination with other departments, ensuring seamless communication for groups, special events, and guest requests.
• Manage performance and administrative tasks such as scheduling, payroll, staff development, and adherence to Fairmont policies and operational standards.
• Monitor and enforce front office controls and procedures, ensuring accuracy in rates, market codes, and crisis readiness, while aligning with property goals such as EOS, VOG, RevPAR, and GOP.

Qualifications

Your Skills & Qualifications:

• Minimum 2 years of experience in a hotel leadership role
• Proficient in property management systems (e.g., PROPERTY Manager)
• Skilled in Microsoft Excel and Word
• Experience with Time and Attendance systems
• Familiarity with Watson reporting system
• Hospitality diploma or relevant post-secondary education (asset)

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY:Whether you're just launching your career or looking for a new adventure, we invite you to visitwww.banffspringsjobs.comto learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]