Assistant Fitness Manager

Fitness World; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

Fitness World is seeking an Assistant Fitness Manager to oversee fitness and personal training services. The role involves building a high-performing team, achieving financial targets, and ensuring member satisfaction. Candidates must have active personal trainer and first aid certifications, along with strong leadership and communication skills.

Benefits

Competitive pay and bonuses

Group benefits including dental, health, and travel insurance

Complimentary membership and discounted personal training for staff and a guest

Clear career progression paths

Qualifications

• Active Personal Trainer Certification and First Aid Certification are required.
• Leadership or management experience in sales, retail, or hospitality is preferred.
• Strong communication, interpersonal, and public speaking skills.

Responsibilities

• Ensure staff adherence to company policies, including health and safety.
• Achieve personal training and supplement sales goals.
• Conduct regular check-ins, training, and development sessions with employees.

Skills

Communication

Interpersonal Skills

Public Speaking

Leadership

Motivation

Organization

Education

Active Personal Trainer Certification

First Aid Certification

Leadership or Management Experience in Sales, Retail, or Hospitality

Job description

The Assistant Fitness Manager (AFM) reports to the General Manager and Fitness Manager and oversees all fitness and personal training products and services at a Fitness World location. The AFM is responsible for building and maintaining a high-performing fitness team, ensuring an exceptional fitness experience for members, achieving financial targets, member retention and satisfaction, and upholding company policies, procedures, and values.

Responsibilities: People Management

• Ensure staff adherence to company policies, including health and safety, member management, HR, and payroll.
• Provide leadership through coaching, feedback, goal setting, and performance management to support employee development.
• Conduct regular check-ins, training, and development sessions with employees.

Fitness Management

• Achieve personal training and supplement sales goals by leading and motivating Personal Trainers.
• Implement training programs and promotions to meet department goals, attract clients, and increase member engagement.
• Ensure Personal Trainers develop engaging, goal-oriented training programs for clients.
• Manage administration of training services, including tracking, dotFIT usage, and session redemption.
• Address cleanliness, health, safety concerns, and incidents promptly, reporting as required.
• Build strong relationships with other departments such as Accounting, HR, IT, Marketing, and Maintenance.
• Perform additional duties as assigned.

Education & Experience

• Active Personal Trainer Certification and First Aid Certification are required.
• Leadership or management experience in sales, retail, or hospitality is preferred.
• Strong communication, interpersonal, and public speaking skills.
• Exceptional work ethic, motivation, professionalism, punctuality, and organization.

Our Values

• Fun: We enjoy our work and create a positive environment.
• Passion: We dedicate ourselves fully and empower each other.
• Teamwork: We collaborate and grow together.
• Inclusive: We welcome everyone and foster community.

Benefits and Growth Opportunities

• Competitive pay, bonuses, and uncapped earning potential.
• Top performers can earn over $60k annually.
• Group benefits including dental, health, and travel insurance.
• Complimentary membership and discounted personal training for staff and a guest.
• Clear career progression paths, including opportunities to become General Manager or District Manager.

About Fitness World

Founded in 1959 and re-established in 2020, Fitness World offers accessible, high-value fitness facilities and services, committed to community health and wellness for all.