Assistant Executive Housekeeper, Mount Royal Hotel

Pursuit Collection; Banff; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Join an inclusive, global team and mak

Enjoy free access to Pursuit attracti

Get discounts on hotel stays, dining,

Access subsidized mental health and

Job summary

Pursuit Collection is seeking an Assistant Executive Housekeeper to assist the Executive Housekeeper in managing and supervising the housekeeping team across guest rooms and public areas at our properties in Canada. The role covers alignment with Front Office, Engineering, F&B, and Guest Relations to handle regular and irregular guest requests.

The ideal candidate has at least 5 years in hotel housekeeping with supervisory experience, strong leadership, and a commitment to safety and quality

Qualifications

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Able to perform with minimal direct supervision.
• Minimum 5 years in a hotel housekeeping environment including supervision experience.

Responsibilities

• Supervises the cleanliness, maintenance and the general appearance of guest rooms and public areas as well as other areas designated (front/back) of the house.
• Sees that all Housekeeping personnel are carrying out the duties assigned to them, as per standards of the company.
• Close co-ordination between Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and irregular guest requests.
• Training and maintaining standards of quality and service and productivity of the Housekeeping Department.
• Accurate scheduling of periodical cleaning plans, etc.
• Constant awareness of new cleaning machinery, cleaning chemicals and cleaning procedures arising on the market.
• Supervises compliance of company policies and exercises performance management as needed.
• Conducts guest room and public space inspections.
• Assists the Executive Housekeeper with requests and purchases of all supplies related to Housekeeping and Laundry as well as the linen and uniforms.
• Maintaining inventory of cleaning supplies, amenities, uniforms and linen.
• Supervises and controls Lost and Found, maintains records and liaises with FD to return packages to clients.
• Promotes teamwork within the department as well as a sense of fairness.
• Ensure that all staff in the Housekeeping department know and understand safety procedures and effective reporting is maintained.
• Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits.
• Monitors work performed by outside contractors and recommends scheduling (e.g. window cleaning, laundry contractors, room cleaning, etc.)
• Maintains tracking record of room condition and informs maintenance of repairs to be completed
• Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur
• Setting up and maintaining ongoing training programs in the department in conjunction with the Executive Housekeeper as well as People & Culture
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

Skills

English language

Communication skills

Team leadership

Supervision

Hotel housekeeping

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

ROLE & RESPONSIBILITIES

The Assistant Executive Housekeeper is responsible for assisting the Executive Housekeeper with the management and supervision of the housekeeping team. Fulfills role of Executive Housekeeper in their absence. Responsibilities include;

Supervises the cleanliness, maintenance and the general appearance of guest rooms and public areas as well as other areas designated (front/back) of the house.

• Sees that all Housekeeping personnel are carrying out the duties assigned to them, as per standards of the company
• Close co-ordination between Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding regular and especially irregular guest requests
• Training and maintaining standards of quality and service and productivity of the Housekeeping Department
• Accurate scheduling of periodical cleaning plans, etc.
• Constant awareness of new cleaning machinery, cleaning chemicals and cleaning procedures arising on the market
• Supervises compliance of company policies and exercises performance management as needed
• Conducts guest room and public space inspections
• Assists the Executive Housekeeper with requests and purchases of all supplies related to Housekeeping and Laundry as well as the linen and uniforms
• Maintaining inventory of cleaning supplies, amenities, uniforms and linen
• Supervises and controls Lost and Found, maintains records and liaises with FD to return packages to clients
• Promotes teamwork within the department as well as a sense of fairness
• Ensure that all staff in the Housekeeping department know and understand safety procedures and effective reporting is maintained
• Ensures all staff has a safe environment within which to work and ensures all staff adopts safe working habits
• Monitors work performed by outside contractors and recommends scheduling (e.g. window cleaning, laundry contractors, room cleaning, etc.)
• Maintains tracking record of room condition and informs maintenance of repairs to be completed
• Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures and is in a state of preparedness for any emergency which may occur
• Setting up and maintaining ongoing training programs in the department in conjunction with the Executive Housekeeper as well as People & Culture
• Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for field of responsibility

REQUIRED SKILLS & QUALIFICATIONS

• Must be able to speak, read, write and understand English
• Requires good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to perform with minimal direct supervision
• Minimum 5 years in a hotel housekeeping environment including supervision experience

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.