Assistant(e) grant(e) (2019, Boulevard Roland-Therrien Longueuil, Qubec J4N 1A3)

Chaussures Yellow; Longueuil; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-established Quebec company is seeking a Customer Experience Assistant in Longueuil to welcome customers, manage team activities, and ensure exceptional service. Candidates should have two years of management experience in retail, a relevant diploma, and a passion for fashion. Full-time availability, including evenings and weekends, is required. This role offers performance bonuses and comprehensive benefits.

Benefits

Performance bonuses

Group insurance plans

Employee discount

Telemedicine services

Retirement plan contribution

Employee assistance program

Qualifications

• You have two years of experience managing a team in retail or customer service.
• You are available to work full-time, including evenings and weekends.
• You are of legal age.

Responsibilities

• As a Customer Experience Assistant, you will welcome customers and satisfy their needs.
• You will be involved in team mobilization and training.
• You will act as the reference person when the manager is absent.

Skills

Communication skills

Team management

Customer service

Proactivity

Education

DEP in sales advice or DEC in administration

Job description

Job Description

Salary: starting from $18.50 per hour

Groupe Yellow is a well-established Quebec company since 1916. Every day, our families, employees, and friends inspire the creation of our new collections. Become a proud ambassador and join us! Are you curious and want to become an expert in shoes and accessories? Come create an exceptional customer experience and help our Quebec families take small or big steps in their daily lives. Are shoes, people, numbers, words, and smiles your passion? You belong at Yellow!

As a Customer Experience Assistant, in addition to welcoming customers, satisfying their needs, and building loyalty, you will be involved in team mobilization, training, team management, and achieving objectives. You will be the reference person when the manager is absent, acting as their right hand.

You will find your fit if:

You are someone reliable, autonomous, and proactive.

You are a team player and enjoy contributing to achieving goals.

You have communication, motivation, and natural coaching skills.

You lead by example and care about setting a good example.

You enjoy interacting with people and creating connections with them.

Your priority is to provide exceptional customer service by accurately determining their needs.

You are passionate about fashion and shoes.

You are of legal age

You are available to work full-time, including evenings and weekends.

The opportunity is for you if:

You have two years of experience managing a team in retail or customer service.

You have a DEP in sales advice or a DEC in administration.

Goals: you enjoy exceeding them

You are energetic, enjoy working standing up, and can lift loads of up to approximately 15 kilograms.

What we offer:

You will receive bonuses for your excellent performance if your team meets objectives.

You will have sick days in your bank;

You will benefit from a comprehensive group insurance plan including medical, vision, dental, life, and travel insurance.

You get an employee discount upon hiring.

You will have exclusive access to new collections.

You will have access to telemedicine services.

You and your family can access an employee assistance program.

You will have the opportunity to contribute to a retirement plan.

• You will be recognized for your years of service.

You will be part of the success of a Quebecois company over a century old.

The masculine gender is used to lighten the text.

Only applications from persons legally authorized to work in Canada will be considered.