Assistant(e)-gérant(e)

The Sherwin-Williams Company; Sherbrooke; On-site; CAD 40,000 - 55,000; Full time

Job summary

Une entreprise leader dans la vente de peinture recherche un Assistant Store Manager pour superviser les opérations en magasin. Le candidat idéal soutiendra les stratégies de vente tout en garantissant un service client exceptionnel. Des responsabilités incluent la formation du personnel, la gestion des stocks et la fidélisation des clients. Ce poste nécessite une forte capacité à travailler en équipe, ainsi qu'une passion pour le service à la clientèle et la vente.

Qualifications

• Doit avoir au moins un an d'expérience en vente ou service à la clientèle.
• Expérience dans un rôle de leadership est un plus.
• Capacité à soulever jusqu'à 50 lbs fréquemment et jusqu'à 70 lbs occasionnellement.

Responsibilities

• Assister à la gestion des opérations du magasin et à la satisfaction client.
• Former et superviser le personnel du magasin.
• Gérer l'inventaire et assurer la conformité des politiques.

Skills

Customer Service

Sales

Team Leadership

Education

High School diploma or GED

Associate degree or higher in business, sales, or marketing

Tools

Customer Relationship Management (CRM) systems

Job description

The Assistant Store Manager works with the store manager to organize, plan, and implement strategies in a Sherwin-Williams paint store. This includes supporting all aspects of store operations, including customer service, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff and be responsible for contacting customers to generate sales leads.

• Support business strategies to increase sales and optimize profitability
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale and retail customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and / or employee complaints
• Partner with Store Manager to make outside sales calls to increase market share

Minimum Requirements :

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must have at least a High School diploma or GED
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications :

• Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and / or customer relationship management (“CRM”) systems
• Have an associate degree or higher in business, sales, or marketing
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language

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