ASSISTANT.E AU SERVICE (REMPLACEMENT POUR CONGÉ DE MATERNITÉ)

Novatech Analytical Solutions Inc.; Montreal; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading analytical solutions provider in Montreal seeks a Service Assistant to manage customer communications, support the service team, and handle administrative tasks. The ideal candidate is motivated, organized, and bilingual in English and French, with experience in a customer-facing role. This position offers a salary ranging from CA$50,000 to CA$70,000 and includes benefits such as a group insurance plan and a hybrid work environment.

Benefits

Group insurance plan paid 100% by the employer

Group RRSP

Annual reimbursement for fitness and wellness activities

Qualifications

• At least 2 years of experience in customer-facing roles.
• Experience in a manufacturing company with ISO quality standards.
• Ability to write professional correspondence in both English and French.

Responsibilities

• Manage incoming calls and direct them appropriately.
• Handle customer and supplier correspondence.
• Support service team with quotes and related communication.
• Maintain library, documentation, and inventory.
• Translate documents and assist Service Manager as needed.

Skills

Knowledge of CRM / ERP systems

Motivated to learn

Team player

Good organization skills

Proficiency in Microsoft Office Suite

Strong communication skills in English and French

Education

Post-secondary education in Office Administration

Tools

SAP Business ByDesign

Microsoft Office Suite

Job description

Overview

About Us: At Novatech, we are a trusted Canadian leader in analytical instrumentation, specializing in cutting-edge technologies for the process industry. Our commitment to precision and informed decision-making ensures that every system design is optimized for success, making us the partner of choice for analytical technology excellence.

A day in the life of a Novatecher: From the start of each project to the finishing touches, we strive to be trusted experts and true partners to each one of our clients. Novatech is second-to-none when it comes to analytical solutions for gases and liquids, and we approach each challenge with professionalism, thoroughness, and an inventive spirit.

Role & Responsibilities

Reporting to the National Service manager, the Service Assistant will have an impact in the following way:

Administrative

• Managing incoming calls for the service department and directing them to the appropriate people.
• Managing customer and supplier correspondence for repairs (RMA) and update information in the CRM / ERP system.
• Supporting the service team with quotes and communication with customers and suppliers for all in-house and third-party repairs.
• Supporting the team in the search for vendor information and keeping up to date information in the ERP and CRM system.
• Supporting the team in the creation of work orders, and in collaboration with service technicians, manage the preventive maintenance schedules.
• Managing and maintaining the various libraries, the documentation, the procedures and the inventory of supplies and parts.
• Translating documents, procedures, and letters.
• Writing professional correspondence in both English and French.
• Support the Service Manager in any other administrative tasks as required.
• Managing the schedule of verifications and calibrations of work tools.
• Verify equipment received by customer.
• Assigning calibrated gas detectors to technicians and sales when required.

Qualifications

• Knowledge of CRM / ERP systems, particularly SAP Business ByDesign (asset).
• Independent, motivated to learn, adaptable to change.
• Team player with a positive attitude.
• Good organization and time management skills.
• Proficiency in Microsoft Office Suite (basic Excel).
• Post-secondary education in Office Administration and/or equivalent practical experience in an administrative assistant role.
• At least 2 years of experience in a customer-facing role in a manufacturing company with ISO quality standards (asset).
• Strong written & verbal communication skills in English and French.

Benefits & Perks

• Group insurance plan paid 100% by the employer
• Group RRSP
• Annual reimbursement for fitness and wellness activities
• A hybrid work environment that nurtures a culture of recognition, celebrating both individual and team achievements.

As a member of our team, you will be surrounded by motivated and experienced experts that value strong personal relationships just as much as innovative thinking. Under our roof, integrating seamless technical solutions is just as important as integrating ourselves into the fabric of our clients’ companies. To learn more about us, visit Website: https://novatech.ca/about-us/

Join our team of innovative thinkers by sending us your CV today: [e-mail]

Bill 25

We respect the confidentiality of your personal information in accordance with Bill 25 (Quebec). Your information will not be used for other purposes or shared with third-party companies. However, by sending us your CV, you consent to your personal information being shared with members of the Novatech team involved in the recruitment process.

Job Details

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Customer Service
• Industries: Engineering Services and Measuring and Control Instrument Manufacturing

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