Assistant Director, Operations and Maintenance

Queen's University; Kingston; On-site; CAD 104,000 - 142,000; Full time

Job summary

A leading Canadian university is looking for an Assistant Director, Operations and Maintenance. The role entails overseeing facilities management and ensuring quality service delivery to the academic community. Candidates should possess strong leadership and quality assurance skills with knowledge of building systems and compliance standards. This is a full-time position offering competitive compensation.

Qualifications

• Broad knowledge of facilities management including internal and external building systems.
• Proficient in quality management and safety-focused leadership.
• Experience in strategic planning and policy development.

Responsibilities

• Participate in the development of strategic plans for quality and service excellence.
• Oversee operations and maintenance quality and client satisfaction.
• Manage partnerships with maintenance and operations trades professionals.

Skills

Facilities management

Quality assurance

Leadership

Client service

Job description

Assistant Director, Operations and Maintenance

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Base pay range

CA$104,000.00/yr - CA$142,000.00/yr

Direct message the job poster from Queen's University.

Facilities proudly builds, maintains and improves campus facilities to create a safe and welcoming environment in support of teaching, learning and research. Reporting to the Executive Director, Operations and Engineering (Executive Director), the Assistant Director works closely with other Facilities leadership to deliver operations and maintenance quality and service excellence to the university community through the promotion of a supportive attitude, anticipatory service and extensive knowledge on how to best meet or exceed client service expectations.

As a member of the Operations and Maintenance leadership team, the Assistant Director actively participates in the development of strategic plans on quality and service excellence for the unit as a whole and for the management of the university’s deferred maintenance program, and maintenance of the university’s academic/administrative facilities, providing services for these facilities, and coordinating the technical review of all major capital projects.

The Assistant Director participates in annual and long-term planning, procedures and policy development, and implementation and has input into financial planning and resources allocation. The Assistant Director is a proficient quality assurance professional with competent quality management and oversight skills and is accountable for the implementation of published Standards of Service, measures compliance to ensure that the standards are met by the Operations and Maintenance team and are adjusted where necessary.

The Assistant Director possesses a broad knowledge of facilities management including, but not limited to, external and internal building systems; including roofing, windows, exterior cladding including limestone, support infrastructure, building automation systems, HVAC, elevators, electrical, mechanical and plumbing systems, and equipment maintenance. Committed to equity, diversity inclusion and indigeneity, the Assistant Director is an accomplished safety-focused leader and in partnership with the operations and maintenance managers, has management responsibility for successfully empowering the Operations and Maintenance team of Trades professionals to provide optimum client service with emphasis on overall client satisfaction through the daily provision of high-quality services to the university community.

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Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industry

• Higher Education