Assistant Director of Operations - Rooms Division

Hyatt Hotels Corporation; Vancouver; On-site; CAD 93,000 - 102,000; Full time

Job summary

A leading hotel brand is looking for an Assistant Director of Operations for the Rooms Division at their Vancouver location. This role entails overseeing front office, housekeeping, and guest services, ensuring operational efficiency and guest satisfaction. Ideal candidates will be dynamic leaders with a strong financial background and a commitment to delivering exceptional service. Join a team that values growth, diversity, and a collaborative spirit.

Benefits

Discounted lodging accommodations at Hyatt worldwide

Discounts on food and beverage

Discounted transit passes

Recognition programs

Excellent training and professional development

Qualifications

• Strong desire to exceed guest expectations in a luxury hospitality environment.
• Proven ability to manage day-to-day operations across multiple departments.
• Financial acumen to manage budgets, forecasts, and costs.

Responsibilities

• Oversee the Rooms Division, ensuring high service and cleanliness standards.
• Act as key leader in absence of Director of Operations.
• Collaborate with other departments for cohesive operations.

Skills

Leadership

Financial acumen

Guest service

Project management

Teamwork

Communication

Education

Minimum of 3 years in Department Head or higher role

Tools

PMS systems (e.g., Opera)

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Assistant Director of Operations - Rooms Division

Hotel Operations

Full-time

Yearly Canadian Dollar (CAD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experience to each and every guest. Hyatt is a place where high expectations are not just met – they are exceeded.

The Assistant Director of Operations – Rooms Division is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Operations.

WHAT IS EXPECTED OF ME IN THIS ROLE

The Assistant Director of Operations – Rooms Division is responsible for the overall leadership and management of the Rooms Division, including Front Office, Guest Services, Housekeeping, and Security, while providing support to Food & Beverage operations as needed. This role ensures the highest standards of service, cleanliness, and operational efficiency are consistently met. The ideal candidate is a dynamic leader with strong financial acumen, a passion for guest service, and a collaborative approach to cross-departmental teamwork. Acting as a key operational leader in the absence of the Director of Operations, this role plays a critical part in driving guest satisfaction, colleague engagement, and hotel performance in alignment with brand standards.

Salary range: $93,000 - $102,000

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT HYATT REGENCY VANCOUVER?

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Recognition programs
• Excellent training and professional development

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose isto care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh(Squamish), andsəlilwətaɬ(Tsleil-Waututh) Nations).Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Qualifications

• Must possess a strong desire to anticipate and exceed guest expectations in a fast-paced, luxury hospitality environment.
• Proven ability to manage and oversee day-to-day operations of the Rooms Division , including Front Office, Housekeeping, Laundry, Security and Guest Services, ensuring exceptional guest satisfaction and seamless operational flow.
• Minimum of 3 years of Department Heador higher role in Rooms Division, preferably in different departments.
• In-depth knowledge of quality assurance, cleanliness standards, and room inspections to uphold luxury service benchmarks and brand expectations.
• Skilled in conducting investigations and resolving guest service complaints effectively, with a commitment to continuous improvement and guest recovery strategies.
• Financial acumen to review, analyze, and manage budgets, forecasts, labor productivity, and cost controls across Rooms-related departments to optimize efficiency and maintain alignment with financial goals.
• Demonstrated ability to review and interpret operational reports and statistics , using data to drive decisions that enhance guest experiences and departmental performance.
• Strong understanding of PMS systems (e.g., Opera and Colleague Advantage), inventory management, room assignment protocols , and guest profile management.
• Excellent leadership capabilities to guide, mentor, and empower departmental managers and colleagues in delivering consistent and elevated service experiences.
• Adept in project management and implementation of operational initiatives , including renovation projects, service upgrades, and procedural enhancements.
• Experience in developing and enforcing standard operating procedures (SOPs) that align with brand standards and support operational excellence.
• Proficient in guest satisfaction and loyalty programs , with the ability to drive continuous improvement in customer service scores and internal audits.
• Ability to collaborate with Sales & Events, Engineering, Food & Beverage, and Revenue teams to ensure cohesive operations and guest satisfaction across all touchpoints.
• Effective communicator and relationship builder who fosters a culture of accountability, teamwork, and service excellence.
• High energy, solution-oriented, and entrepreneurial mindset with the ability to make strategic decisions while managing multiple priorities.
• Willingness to perform additional duties and responsibilities as assigned by the Director of Operations and support all areas of the hotel as required.
• Must be available to work flexible hours, including evenings, weekends, and holidays.

Physical Aspects of Position (include but are not limited to):

• Frequent standing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descendingstairs and ramps

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