Assistant Director, Housekeeping

FAIRMONT; Municipality of Jasper; On-site; CAD 68,000 - 72,000; Full time

Job summary

An established industry player is seeking an Assistant Director of Housekeeping to create an engaging work environment at a luxury lodge. This role involves leading a dedicated team to uphold high standards of guest service while fostering colleague satisfaction and career growth. You will play a crucial part in maintaining exceptional guest rooms and public areas, ensuring adherence to quality assurance standards, and driving departmental goals. With opportunities for career development within a global network of properties, this position offers a unique chance to advance your career in hospitality while enjoying a range of attractive perks and benefits.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program

Mountain Explorer Travel Program

Comprehensive wellness platform

Discounts at Food & Beverage outlets

Participation in Colleague Lifestyle Program

Opportunities for career development

Qualifications

• 3+ years in Housekeeping Management in a luxury establishment.
• Experience in a unionized environment is a plus.

Responsibilities

• Lead and coach the Housekeeping Team for exceptional service.
• Ensure high morale and productivity through planning and communication.

Skills

Leadership

Communication Skills

Organizational Skills

Planning

Administrative Skills

Education

University degree in Hospitality

Diploma in a related field

Tools

Outlook

Opera PMS

REX/HOTSOS-AMADEUS

Microsoft Office

Job description

Job Description

Assistant Director, Housekeeping

Creating an engaging work environment for colleagues at Fairmont Jasper Park Lodge is as important as turning moments into special memories for our guests. The standards and values you model as Assistant Director, Housekeeping will inspire your team to ensure exceptional guest rooms, public areas, and heart-of-the-house areas, while also supporting their career growth within Fairmont.

Salary Range : $68,000 - $72,000 per annum, based on experience

Your Job Duties Include :

1. Lead and coach the Housekeeping Team to provide exceptional guest service, colleague satisfaction, and profitability.
2. Assist in establishing, implementing, and maintaining Fairmont and FORBES standards, including Leading Quality Assurance (LQA). Be responsible for upholding LQA standards and achieving related goals.
3. Provide leadership support to ensure high morale and productivity through workforce planning, recruitment, training, development, and ongoing communication, including performance reviews and coaching.
4. Promote departmental goals and measures that balance guest satisfaction, colleague satisfaction, stakeholder interests, and brand standards.
5. Lead guest recovery efforts by addressing comments and concerns, and establish tracking systems to identify root causes of issues.
6. Assist with renovation projects related to guestrooms and other areas as assigned.
7. Perform other duties as assigned.

Qualifications

Your experience and skills include :

• Minimum of 3 years' experience in a Housekeeping Management role within a luxury establishment, such as a Housekeeping Manager or Assistant Executive Housekeeper.
• University degree or diploma in Hospitality or a related field is an asset.
• Valid Alberta Class 5 Driver's License required.
• Experience managing within a unionized environment is an asset.
• Excellent administrative, planning, organizational, and communication skills.
• Proficiency with Outlook, Opera PMS, REX/HOTSOS-AMADEUS, and Microsoft Office programs.

Visa Requirements : Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Job Perks & Benefits :

• Subsidized staff accommodation assistance.
• One complimentary meal per shift in the staff cafeteria.
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program with exclusive room rates, including 50% off food & beverage at Fairmont Resorts in Banff, Lake Louise, and Whistler (subject to availability).
• Comprehensive wellness platform supporting mental health and wellbeing.
• Discounts at resort Food & Beverage outlets, Fitness Centre, and Golf Course.
• Participation in the resort’s Colleague Lifestyle Program, including staff activities and events.
• Opportunities for career development within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Additional Information

Apply Today : Whether you're starting your career or seeking a new adventure, visit https://www.jasperparklodgejobs.com to learn more about opportunities at Fairmont Jasper Park Lodge.

We encourage accommodations requests during the application or recruitment process. Please contact us confidentially at [e-mail] if needed.