Assistant Director, Housekeeping

Accorhotel; Municipality of Jasper; On-site; CAD 68,000 - 72,000; Full time

Job summary

Join a forward-thinking company that offers a unique opportunity to thrive in the breathtaking Canadian Rockies. As the Assistant Director of Housekeeping, you will lead a dedicated team in delivering exceptional guest experiences while fostering a positive work environment. This role combines leadership with operational excellence, ensuring that both guests and colleagues enjoy a high standard of service and satisfaction. With numerous opportunities for personal and professional growth, this position is perfect for those looking to make a significant impact in the hospitality industry.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program with discounts

Access to Mountain Explorer Travel Program

Comprehensive wellness platform

Discounts at Food & Beverage Outlets

Colleague Lifestyle Program access

Opportunities for talent development

Qualifications

• 3+ years in Housekeeping Management in luxury establishments.
• Valid Alberta Class 5 Driver's License required.

Responsibilities

• Lead and coach the Housekeeping Team for exceptional guest service.
• Ensure compliance with Fairmont and FORBES standards.

Skills

Housekeeping Management

Communication Skills

Administrative Skills

Planning and Organization

Education

University degree/diploma in Hospitality

Tools

Opera PMS

Microsoft Programs

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Assistant Director, Housekeeping

Creating an engaging work environment for colleagues at Fairmont Jasper Park Lodge is as important as turning moments into special memories for our guests. The standards and values you model as Assistant Director, Housekeeping will inspire your team – not only to ensure exceptional guest rooms, public areas, and heart-of-the-house areas but also to grow their careers with Fairmont.

Salary Range: $68,000 - $72,000 per annum based on previous experience

Your Job Duties Include:

1. Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction, and profitability.
2. Assist in establishing, implementing, and maintaining Fairmont and FORBES standards, as well as the Leading Quality Assurance (LQA). Be responsible for upholding LQA standards and achieving related goals.
3. Provide leadership support to ensure high morale and productivity levels through workforce planning, recruitment, training and development, and ongoing communication including performance reviews, coaching, and career development discussions.
4. Be an advocate of set departmental goals and measurements resulting in a balanced scorecard of guest, colleague, stakeholders, and brand, but understand guest satisfaction is dependent on colleague satisfaction.
5. Take lead in guest recovery, addressing guest comments and concerns, as well as establishing tracking to understand root causes of areas of opportunity.
6. Assist as needed with renovation projects related to guestrooms and other areas as assigned.
7. Other duties as assigned.

Qualifications

Your experience and skills include:

1. A minimum of 3 years' experience in a Housekeeping Management role in a luxury establishment, either as a Housekeeping Manager or Assistant Executive Housekeeper.
2. University degree/diploma in Hospitality or equivalent (asset).
3. Valid Alberta Class 5 Driver's License required.
4. Previous experience managing within a unionized environment (asset).
5. Excellent administrative, planning, organizational, and communication skills.
6. Working knowledge of Outlook, Opera PMS, REX/HOTSOS-AMADEUS, Microsoft Programs.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
• Automatically added to our resort’s Colleague Lifestyle Program, which includes access to staff activities and events.
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Additional Information

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [emailprotected]