Assistant Director, Accessibility Services

University of Toronto; Toronto; On-site; CAD 111,000 - 129,000; Full time

Job summary

The University of Toronto’s Accessibility Services seeks an Assistant Director to lead staff, oversee HR/Labour relations, and ensure compliant, equity‑driven accommodations for students with disabilities. You will drive process improvements, collaborate with diverse campus partners, and support budgeting and reporting requirements.

Ideal candidates have a master’s degree and at least five years in disability services within higher education, with strong leadership, project management, and

Qualifications

• Master’s degree in a relevant discipline (Social Work; Health Sciences; Education).
• Minimum five years’ experience in case coordination for people with disabilities, including mental health experience.
• Experience in post-secondary education providing accommodations for students with disabilities.
• Experience supervising staff, HR, labour relations, and managing budgets with confidentiality.

Responsibilities

• Manage staff and oversee human resources and labour relations, including dispute resolution and compliance with collective agreements.
• Ensure accommodations services align with equity policies and Ontario Human Rights Code guidelines.
• Case-manage complex accommodation scenarios in collaboration with Accessibility Advisers and University partners.
• Lead IT, communications, and administrative improvements to improve the accommodations process and service effectiveness.
• Prepare statistics for Ministry reports and participate in relevant committees; act as Acting Director in the Director’s absence.

Skills

Computer skills

Interpersonal skills

Organizational skills

Mediation

Problem solving

Education

Master's degree

Job description

Assistant Director, Accessibility Services

Date Posted: 10/28/2026
Req ID: 50822
Faculty/Division: Vice-Provost, Students
Department: Accessibility Services
Campus: St. George (Downtown Toronto)
Existing Vacancy: Yes

Description:

Under the general direction of the Director of Accessibility Services, the Assistant Director is responsible for managing staff and assuming overall responsibility for human resources and labour relations including dispute resolution and compliance of collective agreements. The incumbent directly manages the staff and the quality and efficiency of work, ensuring the structure and duties are meeting operational objectives in the most effective way. S/he also provides recommendations to the Director regarding new initiatives, initiates and implements organizational changes as required, and develops and monitors the budgets.

The Assistant Director assumes full responsibility for ensuring that Accessibility Services satisfies the provision of accommodations for students with disabilities under the University’s equity policies, the provincial best practices including supervision and support for staff providing accommodations, services and supports related to accommodations and the guidelines of the Ontario Human Rights Code.

The Assistant Director case manages the accommodations process for students with disabilities in complex situations, such as those that require liaison with several areas of the University in consultation with the student’s Accessibility Adviser and University partners.

The Assistant Director implements projects related to improving the effectiveness of the accommodations process for students with disabilities and improves the effectiveness of the service through improvements in IT, communications, and administrative changes.

The Assistant Director is responsible for statistics information for Ministry reports and monitoring budgets and serves on committees on issues related to the daily management of Accessibility Services.

In the absence of the Director, the incumbent is the Acting Director for Accessibility Services.

Qualifications Required

I. EDUCATION

Master’s Degree in a relevant discipline (Social Work; Health Sciences; Education). Training in project management an asset.

II. EXPERIENCE

A minimum of five years’ experience in case coordination for people with disabilities with experience in mental health required. Five years’ experience working within post-secondary education in providing accommodation for students with disabilities. Three years’ experience supervising staff using clinical skills and following confidentiality guidelines. Experience should include human resources, labour relations and financial management; supervision in unionized and non-unionized environments and interpreting and applying collective agreements. Experience in supporting and coaching staff. Experience in counselling is required. Considerable experience working with people with varying disabilities in a community or institutional context with a solid and articulate understanding of disability issues required. A clear understanding of human rights and human rights law, Accessibility for Ontarians with Disabilities Act (Bill 118), government administrative processes, equity and the role of advocacy.

III. SKILLS

Excellent computer skills (Word, Excel, PowerPoint, data management system, internet, email). Demonstrated skills in managing effective administrative processes and service delivery in a university setting and in project management. Demonstrated excellence in interpersonal, communications and organizational skills. Strong tact, diplomacy, and mediation skills. Superb problem solving skills.

IV. OTHER

Demonstrated ability to exercise a high degree of judgement and initiative identifying potential issues, risks and areas of concern with respect to the individualized and dignified provision of accommodations with a commitment to the principles of equity and inclusion. Ability to communicate clearly, convincingly and professionally. Ability to negotiate complex situations in a calm and persuasive manner. Knowledgeable about University policy and procedures and application of the Ontario Human Rights Code in post-secondary university settings. Ability to prioritize work, ability to deal with multiple demands with time-sensitive pressure, ability to work under constant pressure and stress; proven ability to exercise sound judgment, proven ability to deal with matters of extreme sensitivity and confidentiality.

Closing Date: 11/10/2026, 11:59PM ET
Employee Group: Salaried
Personnel Subarea:PM
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 -- Hiring Zone: $110,973 - $129,471 -- Broadband Salary Range: $110,973 - $184,957
Job Category: Student Services

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.
The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.
If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Indigenous Substantiation Process

The University of Toronto has implemented a process to substantiate Indigenous Membership/Citizenship/Enrolment for candidates who identify as Indigenous. For more information about this process, please refer to the Indigenous Substantiation Website.

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