Assistant Customer Service Manager

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

1. Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
2. Assist in directing and supervising all front end staff to secure efficient and courteous customer service.
3. Assume responsibility for managing and scheduling the department in the absence of the Customer Service Manager.
4. Support the Customer Service Manager in performance management of unionized employees.
5. Complete monthly and weekly recaps to review with the Customer Service Manager and Franchisee.
6. Ensure completion and follow up on produce tests, as required.
7. Ensure compliance with Company and Legislative requirements as it relates to lottery sales, cashier audits, quarterly signoffs, PCI, etc.
8. Complete reports and maintain accurate data from Swedamart.
9. Reconcile, investigate, and elevate any concerns in overs and shorts in cash and lottery sales.
10. Assist in the processing and balancing of all types of tender received in adherence with Company policy and procedures.
11. Update and maintain accurate information in the computerized registers.
12. Operate a cash register and serve the public in a courteous manner.
13. Resolve any customer/employee complaints or problems while left in charge of the department.
14. Perform other duties, as assigned.

The Ideal Candidate Would Possess:

1. Exceptional customer service skills.
2. A minimum of 3 years’ cashier experience in a retail grocery environment.
3. Office and management experience is a definite asset.
4. Flexibility to work a variety of hours including days, evenings, and weekends.
5. Ability to work in a fast-paced environment, under pressure.
6. Excellent organization, communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.