Assistant Community Manager

QuadReal Property Group; Wasaga Beach; On-site; CAD 42,000 - 64,000; Full time

Job summary

Parkbridge Lifestyle Communities, an operating platform of QuadReal Property Group, seeks an Assistant Community Manager to support daily property operations, tenant satisfaction, and administrative tasks across a residential leasing community.

This role emphasizes strong organization, clear communication, and service excellence as you help coordinate maintenance, process leases, respond to tenant inquiries, and assist on-site staff to ensure safe, well‑maintained, welcoming homes.

Qualifications

• High school diploma or equivalent (bachelor's degree preferred).
• Experience in property management or customer service is a plus.
• Knowledge of property management software (e.g., Yardi) preferred.

Responsibilities

• Assist the Community Manager in day-to-day operations of the property.
• Conduct property inspections and report maintenance or safety concerns.
• Coordinate maintenance requests and ensure timely repairs.
• Assist in organizing preventive maintenance schedules.
• Respond to tenant inquiries and provide exceptional service.
• Support lease administration, including processing new leases and renewals.

Skills

Communication

Customer service

Organizational skills

Tenant relations

Time management

Education

High school diploma

Bachelor's degree in Real Estate/Business

Tools

Yardi

Job description

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of QuadReal Property Group, is Canada's leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Role Description

The Assistant Community Manager will work closely with the Community Manager to ensure the efficient management of the property, maintain tenant satisfaction, and handle administrative tasks. This role is ideal for someone with strong organizational skills, a desire to work in property management, and the ability to provide exceptional service to tenants and vendors.

Responsibilities

Community Operations Support

• Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
• Conduct regular property inspections and report any maintenance or safety concerns
• Coordinate maintenance requests and follow up to ensure timely completion of repairs.
• Assist in organizing preventive maintenance schedules for the property.

Residents Relations and Communication

• Serve as a point of contact for tenants, responding to inquiries, addressing concerns, and providing exceptional customer service.
• Assist with lease administration, including processing new leases, lease renewals, and terminations.
• Maintain positive tenant relations by addressing issues in a timely and professional manner.
• Assist in enforcing lease agreements and property rules and regulations.
• Help with move-in/move-out processes, including conducting inspections and preparing rental homes/sites for new tenants.
• Promote a positive community atmosphere by addressing tenant concerns and fostering good relationships.

Leasing and Administration

• Assist in marketing available rental units, including updating listings, coordinating showings, and responding to prospective tenant inquiries.
• Assist with tenant screening, including processing applications, conducting background checks, and gathering references.
• Prepare and review leasing documents, ensuring accuracy and compliance with company policies and legal requirements.
• Carry out lease administration
• Maintain accurate records of all transactions, maintenance requests, and resident interactions.
• Perform general administrative duties, such as answering phone calls, emails, and maintaining tenant files.
• Prepare and distribute notices to tenants, including rent reminders, policy updates, and other important communications.

Financial Management Support

• Assist with rent collection and ensure timely payment by tenants. Follow up on overdue payments and assist with issuing late notices.
• Assist in managing property budgets and ensuring expenditures stay within budgetary limits.
• Collect rent and manage late payment issues, including issuing notices for non-payment.

Compliance and Legal

• Assist in preparing the property for inspections and ensuring compliance with health, safety, and building codes.
• Help the Community Manager manage evictions and legal notices, ensuring proper procedure is followed.
• Familiarity with local, tenancy laws and regulations.

Team Support (if applicable)

• Assist in managing on-site staff and vendors, ensuring tasks are completed according to schedule and quality standards.
• Provide guidance and support to maintenance staff and leasing agents when needed.

Experience and Qualifications

• High school diploma or equivalent; bachelor's degree in real estate, business, or a related field is a plus.
• 1-3 years of experience in property management or a customer service role.
• Knowledge of property management software (e.g., Yardi is preferred.)
• Strong communication and interpersonal skills, with the ability to work effectively with tenants, staff, and vendors.
• Good organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
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