Assistant Community Manager

FirstService Residential; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading company in property management is seeking an Assistant Community Manager in Toronto. The role involves supporting the Property Manager, providing exceptional customer service, and ensuring smooth operations at the site office. Ideal candidates will have at least 1 year of experience in property management and strong organizational skills, contributing to a positive community experience.

Benefits

Hybrid working environment

Flexible hours

Comprehensive benefits program

Qualifications

• Minimum 1 year of experience in Property Management industry.
• Exceptional time management and organization skills.
• Excellent interpersonal and customer service skills.

Responsibilities

• Provide support to the Property Manager and exceptional customer service.
• Prepare notices and address resident inquiries.
• Respond to emergency situations in a timely manner.

Skills

Time management

Organization skills

Problem solving

Interpersonal skills

Customer Service skills

Proficient English speaking

Proactive problem recognition

Detail-oriented

Education

Minimum 1 year experience in Property Management

Job description

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Why choose Us

We offer a hybrid working environment with flexible hours and the option for a modified 4.5 day work week. We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks , and more! Most importantly, we are committed to empowering, developing and supporting all our associates.

The Assistant Community Manager provides support services to the Property Manager in the overall running of the site office and exceptional customer service to owners, residents, trades and other guests to the building.

• Prepare notices as needed
• Address resident inquiries with courtesy and professionalism
• Answer phone calls with courtesy, take messages or carry out functions if possible
• Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
• Obtain mail and distribute accordingly
• Obtain reports from Concierge Desk, highlight anything that requires the Property Manager’s attention
• Obtain all completed forms for filing, stamped received (i.e. Owner Information Form, Form 5, Tenant Information Form) and send by fax or Email to Accounts Receivable
• Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
• Prepare packages for Board Members
• Date stamp invoices and cheques when they are received
• Enter cheques in the income intake report
• Book party rooms and collect money as per policy
• Book elevators for deliveries and moves
• Answer owner’s inquiries and requests
• Provide Status Certificates Request forms to owners
• Updating Building Information Sheets as needed
• Respond to emergency situations in timely manner
• Other duties as assigned

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Legislative Requirements

Assistant Property Managers who do not hold a Limited License cannot perform any of the condominium management services outlined below, even if they work under the supervision of a General or Transitional General Licensee (supervising licensee). Assistant Property Managers who hold a Limited License are permitted to perform condominium management services under the supervision of a supervising licensee, subject to the conditions outlined below :

1. The Licensee shall not enter into, extend, renew or terminate a contract or other agreement on behalf of a client except with the prior approval of the supervising licensee.

2. The Licensee cannot make any expenditures of more than $500 of the client’s money, not including the reserve fund, except with the prior approval of the Supervising Licensee.

3. The Licensee shall not make expenditures out of, invest or otherwise make dispositions of a client’s reserve fund.

4. The Licensee shall not sign status certificates under the Condominium Act, 1998 on behalf of a client

5. The licensee shall not, on behalf of a client, give anything to an owner or mortgagee that the client is required to give to an owner or mortgagee under the Condominium Act, 1998

A Limited Licensee may perform an action in 1 or 2 above without the prior approval of a supervising licensee if it is necessary to ensure the immediate safety or security of persons using the property or to prevent imminent damage to the property or assets of the client.

Education & Experience

The ideal candidate will possess a minimum of 1 year of experience in Property Management industry

• Exceptional time management, organization skills and problem solving
• Excellent interpersonal, phone and Customer Service skills
• Ability to establish strong relationships with owners, vendors, coworkers etc.
• Proficient English speaking and writing skills
• Proactive problem and solutions recognition
• Detailed oriented, organized and have strong time management skills

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.