Assistant Coffee Shop Manager at Tim Horton's

SSP America; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Job summary

A leading food service provider is seeking an Assistant Coffee Shop Manager for Tim Horton's at the Ottawa Airport. This role involves recruiting and training team members, ensuring compliance with standards, and delivering exceptional customer service. Ideal candidates will have two years of management experience in a coffee shop environment and excellent communication skills. A full-time position offering a salary of $50,000 - $55,000 per year with bonus potential.

Benefits

Quarterly bonus potential

End of fiscal year bonus potential

Comprehensive Benefits

Free Employee Parking

Qualifications

• Minimum of two years of experience in a management capacity in a coffee shop environment.
• Proven ability to work under pressure and manage conflict effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Recruit, train, and develop a team of Food Travel Experts.
• Ensure compliance with company policies and provincial health standards.
• Manage Team Member performance and provide feedback.

Skills

Conflict management

Customer service

Effective communication

Organizational skills

Job description

Overview

Assistant Coffee Shop Manager at Tim Horton's in the Ottawa Airport. Join to apply for the Assistant Coffee Shop Manager role at SSP America.

Join our team as an Assistant Coffee Shop Manager for Tim Horton's in the Ottawa Airport.

• 50,000 - $55,000 / year
• Quarterly bonus potential
• End of fiscal year super bonus potential
• Comprehensive Benefits
• Free Employee Parking

Our Assistant Restaurant Managers are experts at delegating tasks, delivering exceptional customer service, leading by example and developing their team. This position will be specifically responsible for Tim Horton's.

SSP Canada operates several restaurants throughout the Ottawa International Airport, including From Zak’s Diner to Big Rig Kitchen & Brewery. YOW is home to iconic brands.

Essential Functions

• Recruits, trains, develops and communicates with a team of Food Travel Experts; implements and maintains guest service standards and / or brand specifications.
• Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
• Develops, plans and assigns daily goals, tasks and Team Member assignments.
• Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals; provides feedback including disciplinary action.
• Assists in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Maintains adherence to all company policies and procedures, as well as provincial health / sanitation standards.
• Manages all office tasks, including management of funds, receiving, inventory, purchasing, team member scheduling and payroll.

Skills & Other Requirements

• Minimum of two (2) years of experience in the food & beverage industry, in a management capacity in a coffee shop environment required.
• Previous experience managing a Starbucks location strongly preferred.
• Food and Beverage experience in a casual dining setting strongly preferred.
• Proven ability to effectively manage conflict and ensure successful outcomes; work under pressure and deal with high stress situations while exercising sound judgment and decision making.
• Excellent written and verbal communication.
• Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Ability to obtain Transport Canada Security Clearance.

Required

This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at : https : / / tc.canada.ca / en / programs / non-funding-programs / transportation-security-clearance-program / apply-transportation-security-clearance

SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Food and Beverage Services