Assistant Coffee Shop Manager

SSP Group; Ottawa; On-site; CAD 50,000 - 55,000; Full time

Job summary

A food service company is seeking an Assistant Coffee Shop Manager in Ottawa. The role involves delegating tasks and delivering exceptional customer service. Candidates should have a minimum of two years of management experience in the food & beverage industry, preferably in a coffee shop setting. The position offers an annual salary of $50,000-$55,000 with potential bonuses and comprehensive benefits.

Benefits

Quarterly bonus potential

End of fiscal year super bonus potential

Comprehensive Benefits

Free Employee Parking

Qualifications

• Minimum of two years of management experience in the food & beverage industry.
• Experience managing a Starbucks location is preferred.
• Strong organizational and communication skills.

Responsibilities

• Recruit, train, and develop the team of Food Travel Experts.
• Maintain merchandising standards and monitor inventory levels.
• Manage and evaluate team member performance.

Skills

Management experience in the food & beverage industry

Conflict management

Communication skills

Organizational skills

Job description

Join Our Team as an Assistant Coffee Shop Manager!

• Annual Salary $50,000-$55,000
• Quarterly bonus potential
• End of fiscal year super bonus potential
• Comprehensive Benefits
• Free Employee Parking

SSP Canada operates several restaurants throughout the Ottawa International Airport, including Darcy McGees, Cork & Well, Starbucks, Tim Hortons, Bridgehead Coffee, Big Rig Brewing, and Canal Market.

The Assistant Restaurant Manager partners with the Restaurant General Manager to lead the restaurant team. Responsibilities include delegating tasks, delivering exceptional customer service, leading by example, and developing team members.

Essential Functions

1. Recruits, trains, develops, and communicates with the team of Food Travel Experts. Implements and maintains guest service standards and brand specifications.
2. Maintains merchandising standards, display presentations, signing standards, and monitors inventory levels.
3. Develops, plans, and assigns daily goals, tasks, and team member assignments.
4. Manages, supervises, and evaluates team member performance, providing feedback and disciplinary actions as needed.
5. Assists in monitoring sales performance through analysis of sales reports and comparison shopping.
6. Ensures adherence to all company policies, procedures, and provincial health/sanitation standards.
7. Manages office tasks including funds management, receiving, inventory, purchasing, team scheduling, and payroll.

Skills & Other Requirements

1. Minimum of two (2) years of management experience in the food & beverage industry, preferably in a coffee shop environment.
2. Previous experience managing a Starbucks location is strongly preferred.
3. Experience in casual dining settings is also preferred.
4. Proven ability to manage conflicts effectively, work under pressure, and make sound decisions in high-stress situations.
5. Excellent written and verbal communication skills.
6. Strong organizational skills to prioritize activities on various time scales.
7. Ability to obtain Transport Canada Security Clearance.

SSP Canada is an equal opportunity employer and complies with the Accessibility for Ontarians with Disabilities Act, 2005. If accommodations are needed during the recruitment process, please inform us of your requirements.