Assistant Clinical Manager

Foundation Health Canada; Toronto; On-site; CAD 55,000 - 70,000; Full time

Job summary

A healthcare organization in Toronto is seeking an experienced healthcare coordinator who will implement operational support, manage quality assurance, and assist in staffing and training. Candidates must have post-secondary education in Nursing, 2+ years of relevant healthcare experience, and possess strong communication and interpersonal skills. The role requires proficiency in EMR systems and scheduling software, with a compassionate approach to client care.

Qualifications

• Post-secondary education in Nursing (RN, RPN, or equivalent required).
• 2+ years of experience in healthcare, home care, or long-term care settings.
• Experience in leadership or supervisory roles considered an asset.

Responsibilities

• Implement Standard Operating Procedures (SOPs) for service delivery.
• Assist in overseeing the quality assurance program.
• Support recruitment, onboarding, and training of healthcare staff.
• Respond to inquiries and facilitate client relations.

Skills

Nursing (RN, RPN)

Healthcare experience

Leadership skills

Organizational skills

Communication skills

Scheduling software proficiency

Compassionate client approach

Education

Post-secondary education in Nursing

Tools

EMR systems

Microsoft Office Suite

Job description

Foundation Health is a patient-focused healthcare company specializing in multi-disciplinary primary care clinics, home care, self-testing products, virtual care and Allied Health services. With a fun, friendly and results-driven culture, working with Foundation Health is an opportunity tobe rewardedfor your contributions to a growing startup, while helping Canadians through a patient-centered care approach.

Key Responsibilities for in Clinic and Home Care

Operational Support and Quality Assurance

• Implement Standard Operating Procedures (SOPs) and the Operations Manual to ensure consistent, high-quality service delivery.

• Assist in overseeing the quality assurance (QA) program, ensuring customer satisfaction, identifying opportunities for staff improvement, and maintaining the highest standards of care.

• Support the scheduling and operations platform to ensure efficient staff deployment and shift coverage.

• Monitor service quality by shadowing in-home staff and performing periodic care assessments.

Staffing and Training

• Assist with the recruitment, onboarding, and training of Personal Support Workers (PSWs), receptionists, clinical assistants and nurses.

• Support staff management, including performance evaluations, feedback sessions, and disciplinary plans.

• Promote a culture of accountability, compassion, and continuous improvement within the care team.

Client Relations and Communication

• Occasionally serve as the first point of contact for prospective clients—responding to phone calls, emails, and web forms in a professional and compassionate manner.

• Update and maintain accurate customer profiles and care records in the database.

• Coordinate with Customer Service (CS) to ensure client inquiries and concerns are resolved promptly and appropriately.

• Perform introductory calls to new clinic patients.

Qualifications and Skills

• Post-secondary education in Nursing (RN, RPN, or equivalent background required).

• 2+ years of experience in healthcare, home care, or long-term care settings.

• Experience in leadership or supervisory roles considered an asset.

• Strong organizational and multitasking abilities with attention to detail.

• Excellent communication and interpersonal skills, with a compassionate and client-centered approach.

• Proficiency in scheduling software, EMR systems, and Microsoft Office Suite.

• Valid driver’s license and access to reliable transportation (as travel to client homes may be required).