Assistant Branch Operations Manager

0000055739 RBC Insurance Agency Ltd.; Toronto; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading financial services institution in Toronto is seeking an Assistant Branch Operations Manager to oversee branch operations and support teams. Responsibilities include managing daily transactions, ensuring compliance, and providing training. The ideal candidate has excellent communication skills and professionalism. This full-time position offers competitive compensation and benefits.

Benefits

Comprehensive Total Rewards Program

Career development coaching

Dynamic work environment

World-class training program

Qualifications

• Ability to complete duties independently seeking out own answers and solutions.
• Professionalism and ability to manage highly confidential information.
• Experience in the securities industry is an asset.

Responsibilities

• Manage daily administrative operations of the branch.
• Assist training new branch support staff.
• Ensure compliance and internal control requirements are met.
• Provide technology setup and troubleshooting support.
• Organize branch events and activities.

Skills

Meticulous attention to detail

Excellent time management

Exceptional written and verbal communication

Professional people skills

Strong organizational skills

Job description

Assistant Branch Operations Manager page is loaded

Assistant Branch Operations Manager

Apply locations TORONTO, Ontario, Canada time type Full time posted on Posted Yesterday time left to apply End Date: August 22, 2025 (20 days left to apply) job requisition id R-0000135796

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Toronto is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
• You will be dealing with support staff on a daily basis. While indirectly supervising, you will also be providing leadership and coaching to all support staff
• Assist branch managers with following up on queries
• Assist in organizing branch events such as internal seminars and staff appreciation activities

What do you need to succeed?

Must Have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions
• Excellent people skills, ability to manage different personalities, mature/positive attitude
• Strong organizational skills with ability to multitask , attention to detail
• Professionalism and ability to manage highly confidential information

Nice to Have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Challenging work and an opportunity to lead

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

3250 BLOOR ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-31

Application Deadline:

2025-08-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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About Us

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com .

We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact .