Assistant Branch Operations Manager

RBC Dominion Securities; Oshawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank seeks an Assistant Branch Operations Manager in Oshawa to provide operational support, manage client account activities, and ensure compliance standards. The role entails training staff and liaising with internal departments. Candidates should hold strong communication skills and attention to detail while contributing to a high-performing team.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

World-class training program in financial services

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication.
• Ability to complete duties independently seeking own solutions.

Responsibilities

• Managing daily administrative operations of the branch.
• Training new branch support staff and coordinating training initiatives.
• Ensuring compliance and internal control requirements are met.

Skills

Time Management

Conflict Management

Customer Service

Interpersonal Relationship Management

Education

Completion of Canadian Securities Course (CSC)

Tools

RBC Dominion Securities’ systems

Job description

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Oshawa is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.
  
  

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions
  
  

Nice-to-have

• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
  
  

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

17 KING ST E:OSHAWA

City:

OSHAWA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2025-07-15

Application Deadline:

2025-08-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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