Assistant Branch Manager - McTavish

ACU BCorp; McTavish; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Bonuses

Matched pension

Health and dental benefits

Job summary

Assiniboine Credit Union is seeking an Assistant Branch Manager II to lead front-line staff, coach for excellence, and drive a proactive advisory culture across lending, deposits and estates. You will collaborate with the Branch Manager to meet service and financial targets while championing rural, francophone services and values-based banking.

The role requires French proficiency, people leadership, and strong focus on member experience and risk-aware operations. On-site positions at St.

Qualifications

• 3–4 years of experience in a financial institution with holistic advice on investments and lending.
• Proficiency in French is required, both written and verbal.
• Strong leadership, coaching and relationship-building skills.

Responsibilities

• Lead and develop a medium-sized front-line service team with regular coaching and meetings.
• Create a proactive advice and service delivery culture for a consistent member experience.
• Coordinate scheduling and recruitment activities for MSR talent pool.
• Translate goals into operational plans and monitor progress to targets.
• Act as change agent for branch and organizational objectives, promoting digital solutions.
• Ensure compliant branch operations with risk management and confidentiality.

Skills

Leadership

Coaching

French language

Communication

Digital literacy

Time management

Customer service

Job description

Job Category: Banking - Customer Service & Advice

Requisition Number: ASSIS002294

• Posted : October 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Reporting to the Branch Manager, the Assistant Branch Manager II is responsible for contributing to Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s goals to integrate values-based banking in every aspect of our business to differentiate ACU meaningfully from other financial institutions; create a consistent and compelling member experience across all of our core channels that makes it easy to do business with us; and grow, in a balanced and intentional way, by attracting new members and deepening existing relationships.

Leading a team of front-line branch employees and working in partnership with the Branch Manager, the Assistant Branch Manager will foster a proactive advice and service delivery culture with high member satisfaction. Leading by example the Assistant Branch Manager will champion/ supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity in all decisions.

KEY ACCOUNTABILITIES

Leadership, Coaching & Culture Building

• Leads, and develops a medium size team of front line service providers including Member Service Representatives, Senior Member Service Representatives through regular one-on-one coaching, observational coaching and team meetings.
• Responsible for creating a proactive advice and service delivery culture focused on providing a consistent and compelling member experience.
• May be required to lead district level recruitment activities and coordination of scheduling of MSr talent pool
• Contributes to the achievement of the service delivery team’s targets by effectively translating the goals and objectives into operational plans in order to deliver on established team and branch performance objectives. Tracks, measures and reports regularly on progress towards goals and results.
• Act as a change agent to contribute to branch and organization wide objectives and shift the culture towards proactive advice and service delivery.
• Champions a digital-first mindset by inspiring, educating, and empowering the team to embrace digital solutions, driving engagement and adoption through proactive leadership and strategic guidance.
• Demonstrates understanding and leads by example of ACU’s commitment to values-based banking, shared value, respectful workplace and diversity and inclusion.
• Ensure that all programs, policies and processes are implemented in a manner that supports the organization’s mission, vision, and values.

Member Experience & Service Delivery

• Delivers and coaches to a seamless member experience on all member transactions, making it easy to do business with ACU.
• Contributes primarily to the day-to-day service delivery and member experience of the branch and occasionally provides holistic member advice and support on lending, deposits and estates. frontline (lending, deposits, helping with estates, holistic member advice and support) within assigned Discretionary Lending Limits. Identifies the appropriates point of referral as required. Ensuring a warm hand off along to the appropriate team member.
• Solves routine, moderately complex member and operational issues and works closely with the Branch Manager on more complex issues with an aim to provide first contact resolution and ensuring the needs of members, employees and the credit union are met.
• Performs effective lobby management, monitoring the flow of members within the branch and ensuring all members are greeted on arrival.
• Promotes, educates and assists members with a digital-first mindset and technological solutions.

Branch Operations & Risk Management

• Leads frontline communication, supports all-branch communication as needed, and steps in with ease during Branch Manager absences to delivery a variety of communications.
• Ensures required reporting is completed timely and accurately, and internal audit processes are followed with an aim for first time right.
• Participates in opening and closing duties of the vault, ATM and cash recycler units as required.
• Keep strictly confidential on the affairs of anyone whose private information becomes available to them in the course of their duties.
• Contributes to the day to day service delivery and member experience of the branch
• Assists the Branch Manager with developing and implementing comprehensive business plans to facilitate financial target achievement by planning cost-effective operations and market development activities.
• Occasionally supports strategic organizational projects and Retail branch initiatives as a subject matter expert
• Responsible for compliance and risk management, through the execution of internal policies and procedures, maintain ongoing compliance with regulatory and legislative requirements at all times.
• Ensure that branch operations are conducted in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, value-based banking, respectful workplace and diversity, equity and inclusion.
• May be required to lead teams in multiple locations

Community Engagement & Industry Awareness

• Act as an ambassador of ACU by being visible in the community in support of corporate and community initiatives.
• Accountable for maintaining current and relevant knowledge of industry trends, competitor products and strategies.
• Act as a change agent and early adopter of all new initiatives to advance objectives and the member experience.

QUALIFICATIONS

Education and experience

The competencies of this position are typically acquired through 3-4 years of experience in a financial intuition with the ability to provide holistic advice on investment and lending solutions

Key Occupational Skills

• Proficiency in French is required, both written and verbal (intermediary is fine)
• Utilizes leadership skills in interactions with a focus on providing individual and team coaching, and fosters a team environment
• Proficient communication and interpersonal skills, with the ability to build and maintain relationships
• Basic proficiency in answering advice-based member inquiries regarding investment solutions
• Basic proficiency in answering advice-based member inquiries on lending solutions
• Demonstrates strong time management skills and prioritization to support operational demands and achieve business objectives.
• Digital literacy using a variety of systems and tools
• Working knowledge of all credit union products and services to answer general inquiries and identify opportunities

In addition, the Assistant Branch Manager

• Is passionate in leading people to be the best version of themselves.
• Has a desire to continue to build leadership capabilities
• Is passionate about the employee and member experience.
• Is dedicated to quality coaching and professional development, supporting others to grow in the organization.
• Doesn’t shy away from challenging conversations
• Is open to and provides consistent feedback, remaining committed to continuous improvement.
• Solves problems and makes decisions with confidence and courage.
• Is versatile and flexible in utilizing multiple approaches, processes and technologies at one time.
• Operates at the highest standard of ethical behavior as a leader by example.

Location: This position requires to work at the St. Malo and St. Jean Baptiste Branch locations .

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture of Assiniboine Credit Union is supportive of the individual while focused on the greater community. You’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine Credit Union means that you’ll be working for an organization that:

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.