Assistant Branch Manager: Lead Loans & Service Growth

LendDirect; Victoria; On-site; CAD 47,000 - 62,000; Full time

Benefits offered by this job

Health benefits

RRSP/DPSP matching

Tuition Reimbursement

Leadership Development Programs

Monthly Bonus Program

Job summary

LendDirect in Victoria, BC is seeking an Assistant Branch Manager to collaborate with the Branch Manager, driving team performance and delivering exceptional service to customers securing financial solutions. The role emphasizes coaching staff, improving branch growth, and ensuring compliant loan processes.

The position offers full-time hours, benefits from day one, RRSP/DPSP participation, and access to leadership development programs and performance bonuses.

Qualifications

• Demonstrated leadership and influence in retail/financial services.
• Strong customer guidance and service orientation.
• Willingness to coach and train team members.

Responsibilities

• Support Branch Manager to lead the team and deliver great service.
• Help process loans and refinancings while ensuring compliance.
• Assist delinquency management with care and problem-solving.
• Lead by example in customer service and sales, maintaining professionalism.
• Provide coaching and ongoing support to team members.
• Engage in ongoing training and development and support succession planning.

Skills

Leadership

Customer service

Team coaching

Communication

Education

High School diploma

Bachelor’s degree optional

Tools

CRM software

Loan processing systems

Job description

LendDirect in Victoria, BC is seeking an Assistant Branch Manager to collaborate with the Branch Manager, driving team performance and delivering exceptional service to customers securing financial solutions. The role emphasizes coaching staff, improving branch growth, and ensuring compliant loan processes.

The position offers full-time hours, benefits from day one, RRSP/DPSP participation, and access to leadership development programs and performance bonuses.