Assistant Branch Manager

Brafasco; Toronto; Hybrid; CAD 54,000 - 66,000; Full time

Job summary

White Cap is seeking a Branch Operations role to support sales and staff development at our Toronto location. You may act in the branch manager's absence and operate company or personal vehicles as needed, with an MVR check required.

The role involves coordinating procurement, inventory, shipping, warehousing, and customer service, plus interviewing and training staff and enforcing HR policies.

Qualifications

• Typically requires BS/BA in a related discipline.
• Generally 5+ years of experience in a related field.
• Advanced degree may offset less experience in some disciplines.

Responsibilities

• Manage the branch in the manager's absence and help drive branch sales and profitability.
• Coordinate procurement, inventory, shipping, warehousing, and sales per policies and procedures.
• Investigate customer complaints, inventory discrepancies, and chargebacks; adjust resources as needed.
• Serve customers at the counter or inside sales; ensure accurate and timely billing of orders.
• Interview applicants, train associates, plan and direct work, and address complaints.
• Apply internal HR policies to develop positive associate relations.

Skills

Leadership

Inventory control

Procurement

Customer service

Education

BS/BA in related discipline

Tools

Six Sigma exposure

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Support the talent acquisition, development, and retention of branch sales and operations associates. Adhere to all company policies and procedures. May manage a location in the absence of the branch manager. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Manages the branch whenever the manager is not present or when the branch does not have an on-site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability.
• Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organization.
• Solves problems at the branch level. Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays. Makes necessary resource adjustments. Manages operational branch level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and making adjustments as required. Approves and processes credit memos.
• Serves customers and works at the counter or inside sales function as necessary. Ensures all sales orders are billed correctly and in a timely manner. Schedules staff and analyzes budgets and variances.
• Interviews applicants and makes recommendations to the manager for open positions. Trains associates. Plans, assigns, and directs work. Addresses complaints and resolves problems.
• Implements and applies internal human resources policies and procedures in a consistent manner designed to develop and maintain positive associate relations.

Nature and Scope

• Experience provides solutions.
• Ensures that work is performed consistently with company policies and procedures.
• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• No travel required.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications / Job Specific Details

Preferred Qualifications

• Wholesale distribution experience.
• Exposure to Six Sigma or other process improvement methodologies.
• Experience leading change initiatives.

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in your applications.

Minimum Pay

$59,800.00

Functional Area

Field Operations

Postal Code

M9W 1N3