Assistant Branch Manager

PenFinancial Credit Union; Pelham; On-site; CAD 70,708 - 88,385; Full time

Benefits offered by this job

Pension plan

Wellness program

Learning opportunities

Job summary

PenFinancial Credit Union seeks an Assistant Branch Manager for the Fonthill branch. You will provide day-to-day leadership alongside the Branch Manager, focusing on executing the business plans and building value-added relationships with members and the community to promote PenFinancial as a trusted financial partner.

The role covers branch operations, lending, deposits, investments, wealth, small business and Member Experience while ensuring security, policy compliance and timely reporting.

Qualifications

• Post-secondary degree in finance or business.
• PFP or CFP designation required; ongoing education.
• Mutual Funds license under MFDA required.
• 5+ years banking experience with increasing responsibility.

Responsibilities

• Lead branch operations and manage facilities and budgets.
• Ensure risk controls, audit compliance, and accurate reporting.
• Develop external centers of influence to drive referrals.
• Grow membership with strategic business development.
• Coach and develop branch team toward superior Member Experience.
• Provide investment guidance within discretionary limits and refer advanced needs.

Skills

Communication

Relationship building

Team leadership

Cross-department collaboration

Mentoring

Education

Finance/business degree

PFP or CFP designation

MFDA license

Job description

PenFinancial Credit Union is a member-owned financial institution dedicated to improving lives and strengthening communities across Niagara and Haldimand. Serving nearly 20,000 individual members and businesses, we offer full-service digital and in-branch banking backed by honest advice and local expertise. Guided by cooperative values — accountability, cooperation, respect, and trust — our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.

A Living Wage employer with a deep Truly Local Commitment, PenFinancial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference. We’re proud to support our teams with competitive compensation, performance-based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning. As a values-driven alternative to traditional banks, PenFinancial is built to put people — not profits — first. Learn more at PenFinancial.com.

Job Description

The Assistant Branch Manager will provide two important functions in support of the Fonthill branch. They will provide day-to-day leadership, in conjunction with the Branch Manager, with a focus on influencing and executing the business plans for their branch. This role will build value-added relationships with both members and non-members in the community to promote PenFinancial as a financial institute of choice with the community. This role will understand branch operations, lending, deposits, investments, wealth, small business and Member Experience while ensuring both security and safety in accordance with PenFinancial’s strategic objectives. The ABM will build, lead and coach a team focused on elevating exceptional Member Experience and achieving annual financial, Member experience objectives and organization growth.

Differentiating Accountabilities:

Branch Operations: (60 - 80%)

• Working with the Branch Manager, support the overall branch operation including managing the facilities, controlling expenses through the application of internal checks and balances, operating budgets, developing and executing initiatives set out in the strategic plan.
• Along with Branch Manager, responsible for all risk controls and audit functions to ensure the branch is compliant with policies and procedures. Lead the accurate, compliant, and timely administration for the branch – “first time right”.
• Lead the adherence to all procedures for cash management and branch opening and closing. Review and analyse financial statements, system generated reports on a regular basis to ensure compliance and prepare and submit branch reports as directed.

Business Development: (20 - 40%)

• Develop a suite of “centers of influence” outside the branch in order to support referrals and business development activity.
• Seek business development opportunities through reach out and in person connections to grow and develop membership within the branch.
• Ensure sound loan and mortgage decisions within discretionary limits and as appropriate, selling and cross selling credit union loan insurance products through the education of Members.
• Meet with members to support quality investment advice and identify the appropriate solution including registered and non-registered term deposits, TFSAs, mutual funds, and wealth solutions that fit and meet the Members’ needs. Ensure referral of more complex investment service needs to our Wealth Management team as required.
• Provide individualized financial planning, debt consolidation, budgeting advice to members. As required, make referrals to appropriate staff. Meet with families to review accounts of deceased members and provide advice.
• Manage performance of direct reports including training, coaching, feedback, and performance reviews.
• Coaches and develops the team on all aspects of a successful Member Experience, through ongoing feedback and leading by example.
• Identify training needs for employees and develop plan to close the gap.

Personal Development and Readiness:

• Continuously evolve in leadership to be ready for future opportunities at any branch location.

Perform other assigned responsibilities.

Qualifications

Qualifications:

• Post-secondary degree in finance, business, or related program
• PFP or CFP designation is required;
• Continually meet educational requirements to maintain designation.
• Mutual Funds license under MFDA is required
• 5+ years working in banking, with increasing levels of responsibility.

Skills and Competencies:

• Strong communication and relationship building skills.
• Experience handling complex member situations.
• Strong focus on continuous improvement, while maintaining emphasis on organizational goals
• Demonstrated ability to work collaboratively across departments in the achievement of goals
• Adaptive during branch changes and coverage needs
• Experience mentoring and coaching future talent

Salary Range: $70,708 - $88,385

Salary will be determined based on skills, experience, education and other qualifications relevant to this position.

This role is an existing vacancy

Artificial Intelligence (AI) could be used in the application process

Additional Information

To learn more visithttps://www.penfinancial.com/careers

While we welcome all applications, only those who are selected for an interview will be contacted.

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