Assistant Branch Manager

White Cap; Ottawa; On-site; CAD 54,000 - 66,000; Full time

Job summary

White Cap in Ottawa seeks a Branch Operations Associate to support branch sales and operations, adhere to policies, and assist with leadership in the manager's absence. You may operate a company or personal vehicle, requiring an acceptable MVR report.

The role combines frontline service with back‑office tasks like inventory, procurement, and scheduling, contributing to branch profitability and customer satisfaction.

Qualifications

• Typically requires BS/BA in a related discipline and 5+ years of experience.
• Certification may be required; advanced degree may offset less experience.

Responsibilities

• Manages the branch when the manager is not present.
• Coordinates procurement, inventory control, shipping, warehousing, and sales.
• Investigates customer complaints and adjusts resources as needed.
• Serves customers at the counter and manages billing of sales orders.
• Interviews applicants, trains associates, and directs work.
• Implements HR policies to maintain positive associate relations.

Skills

Wholesale distribution experience

Six Sigma exposure

Change management experience

Education

BS/BA in related discipline

Job description

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Support the talent acquisition, development, and retention of branch sales and operations associates. Adhere to all company policies and procedures. May manage a location in the absence of the branch manager. This position requires operation of a company vehicle or a personal vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.

Major Tasks, Responsibilities and Key Accountabilities

• Manages the branch whenever the manager is not present or when the branch does not have an on-site Branch Manager. Assists the manager in developing strategies to drive branch sales and profitability.
• Assists with the coordination of procurement, inventory control, shipping and receiving, warehousing, and sales in accordance with policies, principles, and procedures established by the organization.
• Solves problems at the branch level. Investigates customer complaints involving matters such as damaged items, overcharges, and shipment/delivery delays. Makes necessary resource adjustments. Manages operational branch level problems, including coaching and disciplining associates and investigating inventory discrepancies by running standard and special reports and making adjustments as required. Approves and processes credit memos.
• Serves customers and works at the counter or inside sales function as necessary. Ensures all sales orders are billed correctly and in a timely manner. Schedules staff and analyzes budgets and variances.
• Interviews applicants and makes recommendations to the manager for open positions. Trains associates. Plans, assigns, and directs work. Addresses complaints and resolves problems.
• Implements and applies internal human resources policies and procedures in a consistent manner designed to develop and maintain positive associate relations.

Nature and Scope

• Experience provides solutions.
• Ensures that work is performed consistently with company policies and procedures.
• Leads a group or team of support, craft, or lower level professional associates.

Work Environment

• Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors.
• Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
• No travel required.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Preferred Qualifications / Job Specific Details

Preferred Qualifications

• Wholesale distribution experience.
• Exposure to Six Sigma or other process improvement methodologies.
• Experience leading change initiatives.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$59,800.00