Asset Protection Team Lead

LVMH Group; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the beauty industry is seeking an Area Loss Prevention Investigator in Toronto. This role involves training Agents, conducting investigations on theft, and ensuring adherence to loss prevention standards. Ideal candidates should have at least 2 years of retail loss prevention experience and strong communication skills, making it a vital position in maintaining operational integrity.

Qualifications

• At least 2 years of Loss Prevention experience in retail.
• Current licensing as required by local jurisdiction.
• Intermediate computer skills.

Responsibilities

• Assist store with all Loss Prevention Programs.
• Review exception reports and cash variances.
• Conduct training and develop Agents.

Skills

Communication

Interpersonal skills

Adaptability

Education

High School diploma or equivalent

Job description

Job ID: 268487
Location: ON-Eaton Centre (0500)
Address: 220 Yonge Street, Space #3-131, Toronto, ON M5B 2H1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular

POSITION SUMMARY:

In addition to the duties described in the Agent job description, Area Loss Prevention Investigators assume additional responsibilities within their assigned stores. They serve as trainers for new Agents, assist in developing existing Agents, work with the District Loss Prevention Manager to detect internal theft using various tools, and ensure adherence to Sephora Loss Prevention standards. Loss Prevention Leads may also support in hiring processes and conduct OPEX Evaluations as needed.

DUTIES AND RESPONSIBILITIES:

• Assist store with all Loss Prevention Programs.
• Review exception reports and cash variances to detect internal activity.
• Act as a witness during internal interviews where applicable.
• Prepare weekly Market and Agent recaps for the DLPM.
• Assist in training and developing Agents.
• Organize and participate in quarterly shoplifting blitzes.
• Conduct Store Tours with leadership, completing Store Tour Notes, which are discussed with leadership and emailed to SD, DLPM, DM prior to visit completion.
• Review and approve Agents' schedules within the district.
• Assist high-shrink stores with inventory preparation.
• Conduct Agent onboarding.
• Conduct OPEX evaluations where applicable.
• Represent the DLPM in district meetings and cluster trainings in their absence.

Job Requirements:

• Ability to work nights, weekends, holidays, and some overnight travel as needed.
• Oversee a multi-store district.
• Reliable attendance is required.
• Adhere to Sephora's dress code policy.
• Model excellent client service and leadership standards.
• Be adaptable to various learning styles among cast and Agents.
• Maintain professional relationships with brand partners, stakeholders, cast, peers, and supervisors.

Qualifications:

• At least 2 years of Loss Prevention experience in retail.
• Strong communication and interpersonal skills.
• Intermediate computer skills.
• High School diploma or equivalent.
• Willingness to travel within the district.
• Ability to stand and walk on the sales floor for an 8-hour shift.
• Ability to work in a fragrance-filled environment.
• Current licensing as required by local jurisdiction.

Sephora’s stores offer passionate beauty fans a unique opportunity to explore and test products since 1969. The House provides a wide selection of quality products and stays ahead with the latest trends. Built on the talents of its beauty professionals, it creates a perfect environment for clients to experiment and learn. With innovative products, distinctive stores, and a bold commitment to new ideas, Sephora continues to surprise and delight clients both in-store and online. Sephora prides itself on an unconventional approach that has made it the most loved beauty community worldwide.

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