Asset Management - Senior Client Account Manager - Associate

JPMorgan Chase & Co.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto seeks an experienced Client Account Manager to deliver exceptional service to institutional clients within Asset Management. You will be the go-to contact for daily servicing needs and work with senior managers to support key relationships across asset classes.

The role requires strong client service skills, knowledge of multi-asset solutions, and bilingual English/French abilities, with a focus on risk and regulatory awareness.

Qualifications

• Experience in an asset management firm focusing on institutional clients.
• Bachelor’s degree required.
• Ability to understand and translate client servicing needs.
• Excellent written and verbal communication; bilingual English/French.
• Strong risk awareness and decision-making ability.
• Excellent organizational and multi-tasking skills.

Responsibilities

• Act as day-to-day client service contact for institutional clients, supporting a client advisor and client account manager.
• Serve as a central contact for client-related activity and proactively manage relationships.
• Oversee onboarding, including contract negotiations, account setup, and communications with clients and third parties.
• Communicate client-impacting regulatory and business changes to clients and internal stakeholders.
• Attend client meetings and events as appropriate.
• Maintain client records, coordinate cash flows, and respond to auditors/consultants/third parties.

Skills

Client service

Asset management

Multi-asset products

English/French bilingual

Regulatory awareness

Communication skills

Education

Bachelor's degree

Job description

Join JP Morgan Asset Management, where your expertise as a Client Account Manager will be the cornerstone of delivering unparalleled service to our esteemed institutional clients!

As a Client Account Manager within Asset Management you will be responsible for delivering exceptional client service to Institutional clients of J.P. Morgan. You will act as a point of contact for daily servicing needs of our clientsand develop an understanding of the unique requirements of clients across all asset classes. As a Client Account Manager you will also partner with Senior Client Account Managers to provide similar support to certain key strategic relationships clients and partner with colleagues in Institutional Sales and Investment Specialists to form a dedicated service team for each assigned client.

Job Responsibilities

• Act as day-to-day client service contact for assigned group of clients, supporting a client advisor and client account manager
• Act as a central point of contact for assigned group of clients for non-investment related activity and proactively manage and develop relationships with those clients
• Manage the onboarding process including negotiation of legal contracts, account set-up, communication with client and other third parties
• Ensure client impacting regulatory change and business change is communicated to the client and internal stakeholders
• Attend client meetings and events as appropriate (including due diligence meetings)
• Perform all required client service functions including maintenance of client records, coordination of client cash flows, compliance with all internal procedures, verifying eligibility of clients for participation in fund vehicles, following up with clients on all outstanding invoices, and respond to clients’ auditors, consultants, and other third party requests

Required qualifications, capabilities, and skills

• Previous experience at an asset management firm; background in client service with institutional client base required including knowledge of investments including multi asset solutions, alternatives, fixed income, equity, real estate and private equity product offerings
• Bachelor’s degree required
• Ability to develop strong client and able to gain an in-depth understanding of client servicing needs
• Excellent written and communication skills
• English/French bilingual proficiency required
• Strong risk and control mindset with exceptional ability to asses situations and make informed decisions
• Exceptional organizational skills; ability to multi-task and to manage complex assignments and meet deadlines

Preferred qualifications, capabilities, and skills

• Advanced degrees, other financial qualifications and licenses are a plus (Chartered Financial Analyst)