Assessment & Treatment Case Manager (Hybrid)

Green Shield Canada; Montreal; On-site; CAD 60,000 - 75,000; Full time

Job summary

A non-profit health organization in Montreal is seeking an Assessment & Treatment Case Manager. You will manage client assessments and treatment services in mental health. Candidates should have a Bachelor's in Social Work or related fields, with 3-5 years of relevant experience and strong bilingual communication skills. The role aims to enhance wellbeing and empower employees in a diverse environment.

Qualifications

• 3-5 years experience in case oversight and/or training in mental health; experience or training in substance use disorders is an asset.

Responsibilities

• Facilitate setup of Clinical Services, including bridge counselling, assessments, and post-assessment services.
• Monitor counselling attendance & progress towards completing assessment recommendations.
• Provide regular updates to customer contact, including case discussions and case status documentation.

Skills

Excellent communication skills in French and English

Strong organization and time management skills

Proficiency with Google Suite and Microsoft Office

Strong administrative skills

Knowledge of confidentiality protocols

Effective conflict management skills

Problem-solving skills

Detail-oriented

Ability to build relationships quickly

Open to new ideas and work methods

Education

Bachelor's Degree in Social Work, Social Sciences, or Psychology

Tools

Google Suite

Microsoft Office

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way, and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Assessment & Treatment Case Manager (ATCM) will be responsible for improving the customer experience with Substance Use / Work Health Assessments and Post Assessment Treatment Services. The ATCM will assist and monitor clients’ compliance with, and fulfillment of, coordinating and attending assessment appointments as well as fulfilling recommendations outlined in the assessment report. This position also provides administrative support to Clinical Managers and other key stakeholders.

• Facilitate setup of Clinical Services, including bridge counselling, assessments, and post-assessment services
• Facilitate referrals to inpatient and outpatient treatment
• Monitor counselling attendance & progress toward completing assessment recommendations. Provide updates on a monthly, bi-weekly, or weekly basis depending on client needs
• Gather session updates, track canceled/no-show appointments
• Prepare reports for Clinical Managers’ review
• Provide regular updates to the customer contact, including case discussions and written case status documentation
• Collaborate closely with Clinical Managers to ensure efficient case management and communication of updates
• Update summary documents upon meeting completion

WHO WE'RE LOOKING FOR

Bachelor's Degree in Social Work, Social Sciences, or Psychology

3-5 years experience in case oversight and/or training in mental health; experience or training in substance use disorders is an asset

Skills & Abilities :

Excellent communication skills in French and English

Strong organization and time management skills

Proficiency with Google Suite and Microsoft Office (Word, Excel, PowerPoint)

Strong administrative skills

Knowledge of confidentiality protocols

Clinical experience

Effective conflict management skills

Problem-solving skills

Ability to build relationships quickly and efficiently

Detail-oriented

Open to new ideas and work methods

THE CULTURE

We believe a career should be meaningful, not just a means to earn a living. Our culture values every voice and challenges the status quo. We aim to empower our employees to be their best selves, providing a workplace where you can be inspired, challenged, and rewarded.

Our success depends on our people. We embrace diversity, inclusion, and perspectives from all backgrounds to strengthen our organization and community impact. A career at GreenShield is about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position, as effective communication with colleagues and clients using English is essential. We support diversity, equity, and inclusion and encourage applications from all candidates. We will accommodate needs under human rights legislation and ask you to inform us of any accommodations needed. Your personal information will be used confidentially and may be stored outside Canada for statistical purposes.