Asisstant Store Manager - McArthurGlen

Mackage; Richmond; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a global leader in luxury outerwear as an Assistant Store Manager. This role offers the opportunity to lead a dynamic team, drive sales, and provide exceptional customer service in a vibrant retail environment. You'll be responsible for achieving sales targets, motivating your team, and ensuring operational excellence. With a focus on client engagement and brand integrity, you'll play a key role in maintaining the store's high standards. If you have a passion for fashion and a strong background in retail management, this is your chance to make a significant impact in a forward-thinking company.

Qualifications

• 5+ years in luxury retail, 2+ years in management.
• Strong leadership, sales, and customer service skills required.

Responsibilities

• Maximize store sales and KPIs while inspiring team performance.
• Manage operational tasks and ensure compliance with store policies.

Skills

Customer Service Skills

Leadership Skills

Sales Skills

Communication Skills

Business Acumen

Multilingual

Tools

Microsoft Office Suite

POS Operating Systems

Job description

Assistant Store Manager - McArthurGlen

About MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

Reporting to the Store Manager, you will be responsible for the team and effective operations of the store from service, brand integrity, store standards, training to people performance.

What you’ll do:

1. Maximize the store sales and KPIs to achieve store sales targets while achieving personal sales targets.
2. Motivate and inspire teams to high performance and exceptional customer service, with a strong clientele mindset.
3. Communicate with management and HQ partners effectively.
4. Support performance evaluations, turnover and action plans for sales team.
5. Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment.
6. Ensure proactive client engagement leveraging CRM and growing the clientele database.
7. Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors.
8. Manage operational tasks on time relating to reports, payroll, scheduling and inventory management.
9. Model and ensure store policies compliance are achieved and communicated.
10. Ensure proper maintenance and organization of the store standards front and back of house.
11. Handle customer inquiries, concerns and returns effectively.

What you’ll need:

1. Minimum of five (5) years experience working in a preferred fashion luxury retail and at least two (2) years in a management position.
2. Exemplary selling and customer service skills.
3. Strong leadership and communication skills.
4. Dynamic, personable with a strong business acumen.
5. Results-oriented and adaptable mindset.
6. Multilingual is a plus.
7. Knowledge of Microsoft Office Suite and POS operating systems.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service, Management, and Sales

Industries: Retail Apparel and Fashion