Area Technical Support Coordinator, Western Canada

CAN; Calgary; Remote; CAD 90,000 - 115,000; Full time

Job summary

A global Fortune 500 Company in Calgary is seeking an Area Technical Support Coordinator to enhance food safety and operational efficiency. The role involves training, technical support, and problem-solving for food and beverage manufacturing customers. Preferred qualifications include a degree in Microbiology or related fields, along with technical support experience in the food & beverage sector. This position offers a salary range of $90,000 - $115,000 and a full-time role, with potential for travel across Western Canada.

Benefits

Company vehicle for business and personal use

Flexible independent work environment

Access to best-in-class resources and tools

Qualifications

• Minimum 5 years experience in food & beverage manufacturing in a technical support role.
• Able to lift and carry 50lbs.
• Valid driver's license and acceptable motor vehicle record.

Responsibilities

• Train Account Managers and customers in technical applications of products.
• Provide technical support related to operational savings and troubleshooting.
• Prepare reports detailing recommendations made to customers.

Skills

Excellent interpersonal and communication skills

Strong problem solving skills

Strong written communication skills

Good organization skills

Creativity and adaptability

Bilingual English / French

Education

Post-secondary degree or advanced diploma in Microbiology, Engineering, Dairy / Food Science

Tools

Excel

General mechanical ability

Job description

Overview

Are you a food beverage or dairy manufacturing / plant sanitation expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab's industry leading Food & Beverage team as an Area Technical Support Coordinator. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and sanitation solutions to food, beverage and dairy manufacturing environments through a dual focus on sales and technical service/consultation to new and existing customers. As strong business partners, Ecolab works with customers to develop sanitation plans and programs, evaluate processes and procedures, troubleshoot technical issues and identify and implement operational efficiencies.

The Area Technical Support Coordinator (ATSC) will provide value-added technical support to F&B customers and field sales associates. The ATSC will be required to troubleshoot and provide escalated assistance and support regarding complex customer sanitation issues that are unusual or beyond the normal scope of Account Managers and District Managers.

What’s in it For You

• Work with a variety of Food & Beverage manufacturing customers.
• Be challenged and gain recognition as you provide unparalleled expertise and a comprehensive set of cleaning and sanitation solutions.
• Receive a company vehicle for business and personal use.
• Carve out a long term advanced career path in technical sales / service corporate accounts or management.
• Flexible independent work environment where you will plan your own schedule.
• Access to best in class resources tools and technology.

What You Will Do

• Train Account Managers and customers in technical applications of Ecolab Food & Beverage products, programs and systems.
• Provide technical support related to operational savings, troubleshooting of problems, plant startups, in-plant training and audits of customers operations.
• Provide counsel and complex problem solving to Food & Beverage customers concerning products and equipment as well as total plant quality programs and related issues.
• Communicate to the sales force, sales staff and management techniques and information regarding products, services, equipment and procedures.
• Prepare reports detailing the recommendations that are made to customers or F&B associates.
• Plan and manage within given budget parameters development of programs for improved sanitation or related products, procedures and services.
• Perform field testing of new products or procedures.
• Provide recommendations related to safety standards and protocol.

Territory

• This position will primarily support Western Canada. The successful candidate can be based in BC, Alberta, Saskatchewan or Manitoba.
• Regular overnight travel within the region will be required (50%); travel to other regions across Canada may be required based on business need.

Minimum Qualifications

• High school diploma; post-secondary degree or advanced diploma in Microbiology, Engineering, Dairy / Food Science or related field of study is preferred.
• 5 years experience in food & beverage manufacturing in a technical support role.
• Able to lift and carry 50lbs
• Valid driver's license and acceptable motor vehicle record.
• Willingness and ability to work varying hours.
• Willingness and ability to travel throughout the geographic territory.
• Able to travel to the US for training / meetings
• No Immigration Sponsorship is available for this opportunity

Preferred Qualifications

• Excellent interpersonal and communication skills.
• Strong written communication skills able to prepare effective and concise Executive Summary Reports, Excel spreadsheets and recommendations to customers.
• Strong problem solving skills with the ability to understand what the customer needs.
• Good organization skills with a high attention to details.
• Creativity and adaptability; analytical with a strong attention to details.
• Strong computer skills.
• Proven ability to work in a fast-paced multi-tasking work environment. Ability to prioritize multiple projects and to adapt to changing priorities.
• General mechanical ability
• Bilingual English / French is an asset

About Ecolab Food & Beverage

See how Ecolab helps make 27% of the world's processed food. Food & Beverage lets you help a wide variety of food, beverage and brewery processors manage the increasing risks of foodborne illness and contamination. By providing cleaning and sanitizing programs, animal care products, antimicrobial food tissue treatment and many other operational efficiency and product quality programs, Food & Beverage offers the opportunity to work with a combination of innovation and world-class service.

Annual or Hourly Compensation Range

This position has base salary range of $90,000 - $115,000 and is eligible to participate in a discretionary bonus plan as a % of eligible pay per plan terms. Annual or Hourly Compensation Range is based on full-time 40 hours per week. Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Experience :

Key Skills

Dhcp, SQL, Active Directory, VOIP, VMware, Customer Service, Windows, Trouble Shooting, Java, VPN, SharePoint, hardware, DNS, Technical Support, Software Applications

Employment Type

Full-Time

Experience

years

Vacancy

1

Monthly Salary

Salary : 90,000 - 115,000