Area Operations Manager - North Co Dublin

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Area Operations Manager - North Co Dublin, Swords

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Client:

The Wright Group

Location:

Swords, Ireland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c75dcceaf98c

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

We are seeking an experienced and dynamic Area Operations Manager to oversee the daily operations, team performance, and guest satisfaction across four hospitality units in North Dublin. This leadership role ensures each site maintains high standards in service, profitability, and compliance, while aligning with the company's strategic goals.

Key Responsibilities:

Operational Leadership

• Manage day-to-day operations across all four units, ensuring consistency and excellence in service delivery.
• Implement and uphold standard operating procedures (SOP's) and brand standards.
• Monitor operational KPI's and take corrective action where performance is below target.

People Management

• Lead, motivate, and develop unit managers and their teams.
• Conduct regular site visits and performance reviews.
• Ensure all training is up to date.
• Drive a positive and accountable team culture focused on hospitality and service excellence.
• Review attendance/schedules/holidays on a weekly basis
• Oversee budgetary control, forecasting, and financial performance of each unit.
• Identify opportunities to increase revenue and reduce costs.
• Review and analyse P&L reports, ensuring financial targets are met or exceeded.

Guest Experience

• Ensure consistent delivery of excellent guest service and satisfaction across all venues.
• Address escalated customer issues and implement long-term service improvements.

Compliance & Safety

• Ensure all units comply with health & safety, food hygiene, and licensing regulations.
• Lead regular audits and follow up on corrective actions.

Strategic Contribution

• Contribute to regional growth strategies, marketing campaigns, and new business initiatives.
• Lead or support opening of new units or refurbishment projects as required.

Required Skills & Experience:

• Proven experience in multi-site management within the hospitality industry (hotels, restaurants, or similar).
• Strong leadership and interpersonal skills with the ability to manage diverse teams.
• Excellent financial acumen and analytical skills.
• Strong understanding of guest service standards and operational excellence.
• Flexibility to travel between units and work varied hours as needed.

Must have:

• 5+ years of management experience in a hospitality setting, with at least 2 years in multi-site operations.

Get to know us:

The Wright Group are an award winning F&B hospitality portfolio that build unique 'out-of-the-box' brands for all of life's celebrations and the moments that matter.

Our venues provide a space for people to connect, have fun and feel welcomed.

Established in 1996, we now employ over 700 people through our collection of over 24 Restaurants, Bars, Food Halls, Cafes, Event Spaces & Convenience Retail.

Our mission is to always convey passion for the products and services we offer and to consistently deliver the best experience to our customers.

Our vision is to deliver customer satisfaction, provide timely, responsive service with integrity, simplicity and a passion for excellence, while exceeding our customers' expectations.

Our values are influenced by our vision which are disrupting norms with creative thinking, by delivering new concepts and experiences with passion and consistency. Striving to be consistently better than the competition, while listening to our colleague's feedback.