Area Operations Manager

DHL Express; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

DHL Express is seeking an Area Operations Manager to oversee operations in the Prairies Region, including Manitoba, Saskatchewan, and Alberta. This role involves managing performance indicators, optimizing costs, and leading HR initiatives, ensuring compliance with corporate standards and fostering leadership within the team. The successful candidate will contribute significantly to enhancing operational efficiency and customer service quality across the specified regions.

Benefits

Competitive compensation packages

Employee programs and services

Career growth opportunities

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Experience in operations management in logistics.
• Strong understanding of HR policies and customer service.

Responsibilities

• Lead and manage operations for the Prairies Region, focusing on performance objectives.
• Implement and maintain operational strategies for cost optimization.
• Oversee employee and labor relations in conjunction with HR.

Skills

Leadership

Communication

Problem Solving

Cost Optimization

Relationship Management

Education

Bachelor's degree or equivalent

Job description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services, and benefits that enhance their personal lives.

Start YOUR career with DHL today…

DHL Express currently has an opening for an Area Operations Manager for the Prairies Region. You will lead and direct all phases of the Company’s Operations within the provinces of Manitoba, Saskatchewan, and Alberta, ensuring that performance objectives, as detailed by the strategic plan, cost controls, and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in providing Customer service solutions.

Reporting to the Director of Engineering and Ground Operations for DHL Express Canada and based in Calgary, the successful candidate will manage all aspects of local Operations. You will identify and recommend process or cost improvements and execute the Operations strategy for your area. Responsibilities include proposing and influencing business solutions, expanding ecommerce tool usage, managing telecoms, and handling recovery procedures in case of IT incidents.

You will play an active role in supporting the Director of Engineering and Ground Operations and your colleagues as a member of the Canadian Operations Leadership team.

How will you contribute to the success of DHL?

1. Establish and meet/exceed customer service performance indicators for on-time delivery, tracing, dispatching & claims, including missed pick-ups, scanning compliance, and overall service quality.
2. Responsibility for cost optimization of the Region, including locations in Calgary, Edmonton, and Winnipeg.
3. Manage employee and labour relations in accordance with the Collective Agreement.
4. Handle all local Human Resources issues in collaboration with the HR team.
5. Ensure successful implementation and maintenance of Track and Trace technology, including scanning compliance, P&D, on-hand inventory, linking multi-piece shipments, and transfer to agents.
6. Monitor and improve EBIT through profitable revenue growth, managing PUD costs, handling, and timely data entry.
7. Assist in developing long- and short-term service center objectives and plans for achievement.
8. Prepare service center profit plans for approval and execution.
9. Identify and track route service standards and adjust operations as needed, e.g., driver cost per shipment, stops per hour, driver load, and departure times.
10. Implement continuous improvement initiatives.
11. Manage special projects as agreed with the Director of Engineering and Ground Operations and Vice President.
12. Provide leadership through decision-making, communication, and motivation to ensure effective performance of staff and management.
13. Organize and develop staff through training and counseling, providing growth and promotion opportunities.
14. Ensure staff compliance with company standards, policies, and procedures, including workplace conduct, Occupational Health & Safety, Transport of Dangerous Goods, and WCB.
15. Stay informed on business conditions and activities of competitors.
16. Travel to and manage outlying depots as required.
17. Support professional development and career growth within DHL.