Area Manager - Ottawa

Indigo Group; Sandy Lake; On-site; CAD 65,000 - 80,000; Full time

Job summary

A leading Canadian parking services provider is seeking an Area Manager to oversee operations in Ottawa. Responsibilities include managing client relationships, ensuring operational efficiency, and leading a team of supervisors. The ideal candidate should have a college diploma and at least 3 years of management experience, with strong skills in customer relations, communication, and analysis. Join us in delivering outstanding parking solutions across Canada.

Benefits

Employee empowerment

Diversity initiatives

Recognition and rewards for performance

Qualifications

• Minimum of 3 years operational and management experience.
• Ability to understand and report on P & L statements.
• Strong business and operational acumen.

Responsibilities

• Manage daily operations of parking locations.
• Ensure client needs are met promptly and accurately.
• Conduct annual performance reviews of Supervisors.

Skills

Operational management

Customer relations

Analytical skills

Communication skills

Excel proficiency

PowerPoint proficiency

Education

College diploma

Job description

Job Description

Job Description

Area Manager (Full time / Permanent)

Indigo Park is looking for an Area Manager in Ottawa. The Area Manager will be responsible for the coordination and day-to-day management of all functions (staffing, equipment, overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure the successful development, maintenance and enhancement of client / customer relationships.

Why Join Indigo?

• We believe in recognizing and rewarding excellent performance
• We believe in employee empowerment
• We believe that diversity is a means for success

What Would You Be Doing?

Administration

Manage the parking locations under his / her responsibility, under our mandate as set out in management, or lease agreement

Ensure that the needs of each client are met promptly, and with a high degree of accuracy

Manage all internal / external policies for each location

Manage all service contracts related to each parking location, under his / her responsibility

Assist General Manager and Operations Manager with the annual budgets for each parking location

Attend client meetings with Operations Manager and General Manager

Review monthly revenue reports with Operations Manager

Prepare purchase orders and approve invoices for each parking location

Conduct regular, rate surveys to ensure each location remains competitive

Manage all personal injury, and damage claims for each parking location under his / her responsibility

Ensure that Accounting Dept has all necessary information (on time) to prepare client invoices for labor and management services

Operations

Establish, and maintain proper operational procedures (Operations Manual) for each location

Analyze each operation with a focus on improving service and efficiency

Coordinate with Supervisors daily, to ensure proper operation of each location

Assist Operations Manager and General Manager to maximize overall revenues for each location

Establish and maintain proper staffing levels for each location

Conduct regular, on-site training of staff, to ensure all internal / external policies are being adhered to (uniform, lot conditions, customer service, etc…)

Coordinate with Supervisors for regular lot audits (revenue and operational)

Coordinate with Supervisors (and Operations Manager) the annual distribution of client hangtags

Manage A / R (with help from service coordinator) for each location

Human Resources

Manage and Supervise the daily activities of the Supervisors

Ensure that hiring policies are followed for each employee

Review with Operations Manager all terminations for field staff, and ensure prior approval from General Manager

Conduct annual performance reviews of Supervisors, and semi-annual reviews of field staff

Conduct interviews on regular basis, for current and future staffing requirements

Take disciplinary measures when and where required, with staff

Approve and submit all payroll for field staff

What Are We Looking For?

College diploma and / or a minimum of 3 years operational and management experience

Demonstrated ability to understand and report on P & L statements

Proven customer relations experience

Excellent verbal and written communication skills

Strong business and operational acumen

Excellent interpersonal skills

Strong analytical skills

Strong skills in Excel and PowerPoint

Ability to learn on the job

The ideal candidate should be available from Monday to Friday during the day and occasionally evenings and weekends when required.

Indigo Park Canada is the leading provider of parking, transportation, logistical and consulting services with over 1000 locations in Canada. Our Company’s activities cover the entire mobility and parking value chain : on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in relation to the materials or processes process .

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview.