Area Manager -Halifax, NS (Cleaning Industry)

United Services Group; Halifax; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian facility maintenance company seeks an Area Manager to oversee Janitorial Services at multiple locations. This role involves managing operations, customer relationships, and performance, ensuring high service standards, and working collaboratively with store partners. Ideal candidates will have a strong business background and excellent communication skills, along with the ability to handle diverse responsibilities in a fast-paced environment.

Benefits

Competitive compensation & benefits plan

Health, dental, vision coverage

Pension plan after 1 year

Qualifications

• Strong business acumen and excellent communication skills are critical.
• Technological proficiency and knowledge of cleaning procedures are assets.

Responsibilities

• Lead and manage the daily operations of Janitorial Services.
• Build strong relationships with customers and ensure service quality.
• Develop and implement annual plans and budgets for store sustainability.

Skills

Business acumen

Communication skills

Technological proficiency

Knowledge of cleaning procedures

Job description

Job Description

Posted Sunday, May 18, 2025 at 4:00 AM

About Us

We are an established Canadian facility maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We offer a competitive compensation & benefits plan including health, dental, vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing the daily scope of Janitorial Services at all store or site locations within the designated area or territory, across multiple customer banners.

Key Focus Areas:

• Customer Experience & Retention
• Performance of Partners & Cleaners
• Overall Store Operations (Budgets, Profitability & KPIs)
• Quality Standards & Audits
• Training
• Cost Management
• Increasing Revenue & Profits
• Customer Processes, Policies & Guidelines
• Support to other Area Managers

Planning & Budgeting:

• Develop and implement annual plans, budgets, and strategies for sustainability and profitability at store level.

Customer Relationships & Communication:

• Build strong relationships with customers and business partners, ensuring trust and good service.
• Serve as the single point of contact for store-level communication between United and the customer.
• Address and resolve customer concerns promptly.

Internal Communication:

• Coordinate store-level communication with United Partners daily.
• Set expectations, provide training, coaching, and participate in cross-functional meetings.

Process Compliances:

• Lead process initiatives, store level audits, and adoption of technologies like Salesforce.

Cost Management & Controls:

• Manage revenue, costs, budgets, and store-level financial activities.

Workforce & Performance Management:

• Co-lead performance management and support partner training and development.

Additional Responsibilities:

• Perform daily functions aligned with company mission, policies, and safety protocols.

Other Job Requirements:

• Availability to address needs promptly, willingness to travel, and ability to handle stress and work flexible shifts.

Skills:

• Business acumen, communication skills, technological proficiency, and knowledge of cleaning procedures are assets.