Arabic & French Bilingual Customer Service Officer - Visa Application Centre - Vancouver

VFS Services USA; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading outsourcing and technology services specialist for governments is hiring a Submission Officer at their Visa Application Center in Vancouver. The role involves document processing, customer interactions, and ensuring compliance with operational standards. Candidates should be bilingual in Arabic and French, have a bachelor's degree, and be proficient in Microsoft Office.

Benefits

Attractive Pay

Medical benefits

Qualifications

• Fluency in English is required; bilingual in Arabic and French preferred.
• Excellent written and verbal communication skills.
• Proactive attitude and ability to work under tight deadlines.

Responsibilities

• Scrutinize documents and collect applications for visa processing.
• Handle customer queries via email or phone.
• Maintain compliance with standard operating procedures.

Skills

Attention to detail

Communication

Customer service

Data entry

Education

Bachelor’s degree or global equivalent

Tools

Microsoft Office

Job description

VFS Global, the world’s largestoutsourcing and technologyservices specialist for governments and diplomatic missions worldwide, is currently hiring Submission Officer in our Visa Application Center in Vancouver. The office will specialize in supporting the end to end operations of the Visa Application whilst ensuring quality and ensuring compliance to these specialized processes.
Written & verbal communication skills inArabic and Frenchis preferred. This is a contractual position.

Submission Officer
ROLE AND RESPONSIBILITIES

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application center.
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
  EXPERIENCE/QUALIFICATIONS REQUIRED:
  

• Fluent inEnglishis a requirement for this position.
• Bilingual and fluent inArabic and Frenchis a preferred for this position.
• Excellent written & verbal communication skills in both Arabic and English
• Minimum education: Bachelor’s degree or global equivalent
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Flexible / ready and willing to additional hours, if needed
• Attractive Pay and Medical benefits