Aquatic Programs Coordinator

Vivo for Healthier Generations; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits after 3 months

Flexible schedule (evenings & weekends

Full-time 40 hours/week

Job summary

Vivo for Healthier Generations invites applications for an Aquatic Programs Coordinator to lead and deliver engaging aquatic programs. You will manage scheduling, staffing, safety compliance, and customer experience to support healthy community outcomes.

The role requires coordinating instructors and lifeguards, ensuring adherence to Alberta Labour Standards, and collaborating with cross-department teams to enhance guest experience and program participation.

Qualifications

• Lifeguard leadership and program delivery experience.
• Candidates must hold current lifeguard and instructor certifications.
• Compliance with safety regulations and community program standards.

Responsibilities

• Oversee daily operations of aquatic programs, ensuring safety and quality.
• Plan, schedule, and coordinate swim lessons and public programs within capacity.
• Maintain records in scheduling software and monitor enrollment.
• Support budgeting for programming and staffing.
• Lead, mentor, and develop aquatic staff and instructors.

Skills

Leadership

Communication

Problem-solving

Time management

Staff development

Education

National Lifeguard Certification

Lifesaving Instructor/Examiner

First Aid/CPR-C/AED

Police Check

Tools

Avocado Scheduling

WhenToWork

Job description

Organizational Overview

Vivo for Healthier Generations is a charity on a mission to ignite a mindset to LIVE for healthier generations. As both a community hub and a social innovation Collaboratory, Vivo co-creates inclusive, evidence-based solutions that promote active living, community connection, and long-term well-being. Together, we generate measurable social impact by enabling individuals and communities to make 10% shifts toward healthier living.

Organizational Overview

Vivo for Healthier Generations is a charity on a mission to ignite a mindset to LIVE for healthier generations. As both a community hub and a social innovation Collaboratory, Vivo co-creates inclusive, evidence-based solutions that promote active living, community connection, and long-term well-being. Together, we generate measurable social impact by enabling individuals and communities to make 10% shifts toward healthier living.

Position Summary

As the Aquatic Programs Coordinator, you are responsible for ensuring the safe, efficient, and engaging delivery of Vivo’s aquatic programs and services. You will coordinate all aspects of aquatic programming - from scheduling, staffing, and program development to safety compliance and customer experience. This role blends operational excellence with leadership and innovation. You will support a team of instructors and lifeguards to deliver high-quality, inclusive, and play-based learning experiences that reflect Vivo’s commitment to health, safety, and community connection. You will work closely with the Aquatics Manager and cross-departmental teams to enhance the guest experience, drive program participation, and strengthen alignment with organizational priorities and service standards.

Key Responsibilities

Program Leadership & Operations

• Oversee daily and short-term operations of aquatic programs, ensuring consistent quality, safety, and customer satisfaction.
• Plan, schedule, and coordinate swim lessons, public programs, and specialty aquatic offerings in alignment with Alberta Labour Standards and facility capacity.
• Maintain accurate and timely records in scheduling and program software (e.g., Avocado, WhenToWork).
• Monitor program enrollment, attendance, and waitlists to ensure optimal resource use and responsiveness to community demand.
• Ensure adherence to health and safety legislation, regulatory requirements, and Vivo policies.
• Support the preparation and monitoring of budgets related to programming and staffing.

Team Leadership & Development

• Lead, mentor, and coach a diverse team of aquatic instructors and staff.
• Facilitate onboarding, training, and performance support to ensure consistency in service delivery.
• Observe instruction and lifeguard practices, providing constructive feedback to build skill and confidence.
• Coordinate and maintain certification records, ensuring all staff qualifications are current and compliant.
• Foster a culture of accountability, teamwork, and inclusion consistent with Vivo’s values.

Customer & Community Engagemen

t

• Act as the primary point of contact for program participants, parents/guardians, and staff.
• Address inquiries, feedback, and incidents with professionalism and empathy.
• Promote a positive, welcoming environment that supports diverse participants and learning styles.
• Collaborate with Marketing, Guest Experience, and Community teams to promote aquatic programs and initiatives.
• Support community partnerships and outreach initiatives that advance aquatic literacy and participation.

Safety & Risk Management

• Champion proactive safety standards, emergency readiness, and continuous improvement in risk prevention.
• Lead by example in responding to emergencies with calm and confidence.
• Ensure facility, equipment, and pool environments are inspected, clean, and operationally ready for programming.
• Maintain accurate incident, inspection, and maintenance records.

Program Innovation & Evaluation

• Support the evolution of play-based and curriculum-aligned aquatic experiences that promote learning through fun and movement.
• Analyze participation data and feedback to identify trends, gaps, and opportunities for improvement.
• Recommend and implement enhancements to programs, policies, and operational processes.
• Contribute to broader cross-departmental initiatives aimed at advancing Vivo’s strategic priorities and member experience.

Qualifications

Education & Certifications

• National Lifeguard and Lifesaving Instructor/Examiner certifications, including Instructor Trainer-level (required).
• Swim and SwimAbilities Instructor Trainer certification (asset).
• Current Standard First Aid and CPR-C/AED (required).
• Valid Police Information Check with Vulnerable Sector Search (within the past 2 months).

Experience

• Minimum 3 years of aquatic leadership experience, including lifeguarding and instruction.
• Minimum 2 -3 years in a supervisory or coordinator role.
• Demonstrated experience in program administration, staff scheduling, and customer engagement.
• Experience with scheduling and program management systems (Avocado, WhenToWork, or equivalent) is an asset.

Skills & Competencies

• Strong leadership and team-building abilities with a collaborative mindset.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Proven organizational and time-management abilities in fast-paced environments.
• Sound understanding of health, safety, and risk-management principles.
• Adaptable, empathetic, and passionate about creating inclusive, community-driven experiences.
• Maintain strong partnerships with external organizations and ensure compliance with all applicable standards and regulations.

Compensation & Benefits

• Full-time (40 hours per week)
• Flexible schedule including evenings and weekends (Saturday–Wednesday)
• Comprehensive benefits package available after 3 months of employment

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