Aquatic Assistant

Talent Pool Builder; Southwestern Ontario; On-site; CAD 26,000 - 37,000; Part time

Benefits offered by this job

Living Wage Champion

OMERS pension plan eligibility

FitPass for employees

Reservist leave

Job summary

The City of Waterloo is seeking an Aquatic Assistant to support aquatic programs and customer service at the Waterloo Memorial Recreation Complex. This casual, part‑time role involves assisting with swim areas, water features and lesson-related activities, while upholding health regulations and safety standards.

Applicants should be 14+ with relevant certifications and a commitment to teamwork, inclusion, and service quality. Shifts include evenings and weekends, with up to 24 hours per week.

Qualifications

• Must hold Bronze Cross or National Lifeguard.
• Must hold Assistant Instructors certification (LSS/ YMCA/ Red Cross).
• Must hold Standard First Aid & CPR C certification (Red Cross, St. John’s or Lifesaving’s First Aid).
• Must be at least 14 years old at time of application.
• Aquatic skills will be screened prior to interview.
• Mandatory attendance to all staff training.

Responsibilities

• Support delivery of aquatic programs and special events.
• Assist in operation of waterslides, wading pools and splash pads.
• Provide high level of customer service and safety.
• Assist with swim lesson planning, instruction and evaluation as required.
• Maintain a safe and clean pool area.

Skills

Interpersonal skills

Patron interaction

Teamwork

Customer service

Commitment to inclusion

Safety awareness

Education

Bronze Cross or National Lifeguard

Assistant Instructors certification

First Aid & CPR C certification

14 years of age or older

Job description

Aquatic Assistant

Competition Number: 27993

Primary Work Location: Waterloo Memorial Recreation Complex (WMRC)

Posting Status: Internal & External Job Posting

Hourly Rate: $22.70

Number of Positions: Up to 30 (2027 Vacancies)

Employment Group: Non-Union

Job Status: Casual Part Time Temporary (up to 18 months)

Posting Release Date: October 19, 2026

Hours of Work: Up to 24 hours per week

Posting Closing Date: December 4, 2026

Why work with us:

The City of Waterloo is a rewarding place to work. Each day, you will support and/or participate in the delivery of services that impact residents of this city, making it a great place to live, work and play for everyone.

Home to two world-class universities, a top-ranked college, a tech ecosystem, entrepreneurs and small businesses, there is a readiness to do things differently in Waterloo. Our vision is to be a leader in sustainability and to build a future-ready community for all. We are committed to workplace wellbeing and providing an inclusive, safe and enjoyable work environment.

For more information about the City of Waterloo’s Strategic Plan, Vision, Values & Guiding Principles, please click here: City of Waterloo 2023-2026 Strategic Plan.

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, sustainability, health, safety and wellness.
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey.
• A commitment to environmental sustainability as demonstrated in many plans and policies. For example, we are working towards reducing our corporate greenhouse gas emissions to net-zero by 2050, with real progress underway.
• Certification as a Living Wage Champion.
• Defined Benefit Pension Plan (OMERS) eligibility for all employees.
• Up to 10 paid Reservist Leave days per year, with single contribution OMERS buyback option for any unpaid time.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

…And so much more!

What you will do:

Reporting to theManager of Aquatics in the Recreation Services Division, your primary responsibilities will include, but are not limited to, the following:

• Support delivery of aquatic programs and special events with a focus on delivering service excellence.
• Act in compliance with Ontario Health Regulations, relevant legislation and operational guidelines.
• Provide a high level of customer service.
• Assist in the operation of the waterslide, wading pools and splash pads.
• Provide assistance in accident prevention and public education.
• May collect revenue on the pool deck for certain programs.
• Perform minor first aid, maintenance and/or custodial duties as assigned.
• With guidance from Instructor/Guards and Aquatics staff, assist with swim lesson planning, instruction, evaluation and communicate results to swim lesson patrons as required.
• Provide a safe and clean pool area.

What you will bring:

• Demonstrated excellent interpersonal skills and ability to work within a team.
• Ability to positively interact with patrons.
• Experience volunteering in an aquatic capacity is an asset.
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment.
• Strong commitment to delivering quality customer service.
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion.

What we will require:

(Please note: All certifications must be kept current throughout the application and hiring process):

• Must hold current Bronze Cross certification or National Lifeguard.
• Must hold current Assistant Instructors certification, from either LSS, YMCA or Red Cross.
• Must hold current Standard First Aid & CPR C certification (Red Cross, St. John’s or Lifesaving’s First Aid).
• Maintain fitness level and certification in accordance to Lifesaving Society standard.
• Must be 14 years of age or older at the time of application.
• Aquatics skills will be screened prior to an interview.
• Mandatory attendance to all staff training.
• A satisfactory Vulnerable Sector Check will be required as a condition of hire.

*Hours of work: Up to 24 hours per week with shifts scheduled during evenings and weekends, subject to seasonal programming demands.

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishnaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation. We encourage applicants to access support(s) that may be needed. To request accommodation during the application process, please email [e-mail], quoting the position and competition number. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.

Our use of AI during recruitment:

Our applicant tracking system includes artificial intelligence (AI) features, such as tools that highlight relevant work history or suggest potential job matches. These features are built into the system and may be visible to staff. AI does not make any screening or hiring decisions, and all decisions about interviews and hiring are made by City staff in accordance withapplicableCity policies andprocedures.