Apprentice Technician

Arbon Equipment of Canada Company; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading equipment repair company in Metro Vancouver is seeking an Apprentice Technician responsible for installing, inspecting, and servicing equipment. The ideal candidate will have strong technical skills and a commitment to customer service. Competitive compensation and comprehensive benefits are offered, along with opportunities for professional growth within the company.

Benefits

Medical coverage

Dental coverage

Vision coverage

Retirement savings plan with company match

Paid holidays and vacation

Qualifications

• Completion of Arbon Skills Assessment Pay Program (ASAPP) Level Two.
• Experience in hydraulic, mechanical, and electrical equipment repair.

Responsibilities

• Install, inspect, and repair customer equipment efficiently.
• Promote excellent customer relations.
• Ensure compliance with safety guidelines.

Skills

Customer service orientation

Technical skills in repair

Ability to operate tools and machinery

Communication skills

Education

High school diploma or GED

Tools

Handheld devices

Truck-based cranes

Forklifts

Welders

Power and hand tools

Job description

This position is responsible for installing, inspecting, servicing/repairing equipment in the field while promoting and maintaining an image consistent with Rite-Hite's philosophy towards professionalism and customer service . Apprentice Technician is entry-level but as their certified skills grow, move through the different levels following the Arbon Skills Assessment Pay Program (ASAPP) . However, the job responsibilities remain the same throughout .

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Timely and proper assistance in inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.

Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.

Compliance with all company policies and safety guidelines.

Perform installation, inspection, service, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded . This is mainly accomplished individually but may sometimes be accomplished in small teams .

As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field . This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.

Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.

This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

“Occasional (under 10% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.”

Other duties may be assigned .

EDUCATION and/or EXPERIENCE

The successful individual will possess :

Must have completed Arbon Skills Assessment Pay Program (ASAPP) Level Two

High school diploma or general education degree (GED); and

One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate :

Service Technicians must have a valid drivers license

Passing DOT medical exam

A pplicable driver qualification standards at all times .

Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals .

Ability to write routine reports and correspondence . Ability to speak effectively before groups of customers or employees of organization .

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals . Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form . Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES

This role will not have supervisory responsibilities.

Company Description:

Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

We Offer:

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.